* Dell does not provide a "temporary loaner system". Every owner should have a plan in place to have a backup system and to have done weekly data backups

* There is no monetary or warranty extension compensation due to a backlog of parts from the manufacturer, delays in service, or for order delays.

* There are no free goodwill extensions of the original purchased warranty or free goodwill repairs for out of warranty devices

The purpose of a warranty period would be to define a legal period of support for a system. The same would have been said if a no power issue occurred just a day after the warranty ended. This would require an out of warranty repair or renewal of the warranty to initiate a repair.

There is one exception to the above information. Any unresolved issues logged through Technical Support within 30 days prior to the expiration of the limited warranty continues to be supported as if the limited warranty were still in full effect until resolution.

Any issue NOT logged prior to the expiration of the limited warranty is considered as a new issue and would require an out of warranty repair or warranty extension.

* There is no monetary compensation due to the loss of your data.
Per the Consumer Terms of Sale that you had to agree to when purchasing from Dell, Dell does not accept liability including but not limited to any liability for product not being available for use (order delays), lost wages, loss of business, loss of home, loss of vehicle, or loss of your personal data. Your personal data should have been backed up daily by you to an external drive or to a cloud based service like Dropbox to then be copied to the second backup PC which is standard practice

* Dell India refunds/returns are only permitted within the first 14 days from the delivery date. Dell India Consumer Terms and Conditions of Sale =
9.2 If you are an end user customer and wish to return a product that you have directly purchased from Dell in India, we are happy to offer an exchange or refund, provided the products are returned to Dell within 14 calendar days from the date of delivery.

* Dell UK refunds/returns are only permitted within the first 14 days from the delivery date.

* Dell Canada refunds/returns are only permitted within the first 30 days from the Dell Canada invoice date.

* Dell USA refunds/returns are only permitted within the first 30 days from the Dell USA invoice date. Read the USA Return Policy which you agreed to when purchasing from Dell.

Refurbished system return policy =

"I thought I could get an exception to the 30 day return deadline?"

* There are no exceptions to the Dell policy. The purpose of creating a policy is to create a process that is black and white which removes all need for exceptions.

* Regardless of situation, once past the original 30 days from the Dell invoice date, a return refund is never allowed.

Dell Policy concerning system and part exchanges

* A new like for like system exchange is only allowed inside the first 30 days from the Dell invoice date.
* After that first 30 day period, a minimum of three part Service Request must be attempted. If no resolution, then a used/refurbished like for like system exchange is allowed after manager approval.

* If the system or part exchange is setup inside the first 30 days from the original invoice date, the replacement could be New or Refurbished based entirely on available stock.

* If the system or part exchange is setup outside the first 30 days from the original invoice date, the replacement will be Refurbished.

* Refurbished system or part have been returned to Dell, some of which were never used by a customer.

* A cosmetic blemish on the outside chassis does not affect PC performance and is therefore acceptable per Dell policy. Dell will not issue another exchange over this.

* Note, per the purchased warranty restrictions, Dell must make three service attempts to correct the issue before any system exchange is discussed.

Dell is not responsible for the data on your computer

It is your responsibility to save all of your data (Office documents, Favorites, MP3s, etc.) from the SDD/HDD to DVDs or removable USB storage BEFORE sending the computer to Dell for repair. When you purchased the computer, you agreed to the Consumer Terms of Sale. Number 8 states;

8. Receiving Warranty or Service Support. IT IS YOUR RESPONSIBILITY TO BACK UP ALL EXISTING DATA, SOFTWARE AND PROGRAMS BEFORE RECEIVING SERVICES OR SUPPORT (INCLUDING TELEPHONE SUPPORT). DELL AND/OR YOUR THIRD-PARTY SERVICE PROVIDER WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS, OR FOR LOSS OF USE OF SYSTEM(S) ARISING OUT OF THE SERVICES OR SUPPORT OR ANY ACT OR OMISSION, INCLUDING NEGLIGENCE, BY DELL OR YOUR-THIRD-PARTY SERVICE PROVIDER. Parts used in repairing or servicing Product(s) may be new, equivalent-to-new, or reconditioned.

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