Hi Annoyed-Nottingham,

Thanks for posting.  Apologies that your system is not performing as expected.

Unfortunately, from your description, it sounds like the motherboard may have failed.  Are you able to get it to do anything at all other than the keyboard lighting up for a few seconds?  If so, please run system diagnostics by pressing F12 at startup.  

If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request. 

Hello,

I experienced this with my Dell XPS 15 9570 as well. It only happens when I put it into sleep mode (which is this new modern standby thing by Microsoft and the unsupported S3 mode done by Dell).

So I put the laptop into sleep mode and if I return and try to put it on nothing happens but only the keyboard light are turning on for half a second - thats it.

I then press the power butten for 10sec to reset the device (which is unhealthy for all programs in standby).

So you are another one with the S3 sleeping problem - welcome on board.

Hello Mr. simonski,

I am having that exact issue among many others with my 9570. 

I am truly disappointed and frustrated with the performance of this product. 

After another recent reinstall the system stability has improved somewhat, with less BSOD and just plain old freezing up.

Now i am having issues mainly with resuming from standby and hibernation. After a few days the system will refuse to wake from sleep/stand by. The keyboard lights up when touched but the system is otherwise unresponsive .

The only thing that works is to hold the power button for about 10 seconds and then it turns off and then boots but with all work lost from the standby.

Why does a premium product has so many issues??? i bought this laptop for my dissertation and it has been nothing but a source of added frustration.

I have the same problems.  Brand new 1 week old XPS 15 Touch 4K Dell (fully loaded) and it didn't want to turn on.  On the phone with Dell Tech Support for an hour and tried all kind of steps and no luck at all.  Return to Dell for full refund.  Really disappointed with Dell.

@Texan-man

I apologize for the inconvenience surrounding your order. Sad to know that you have opted for a refund. Let me know if you need any assistance with the refund or tracking. I will be glad to assist you.

I am having the same issue. I purchased a Dell XPS 9570 on Dec-15-2018 and it turned off in the middle of a presentation. Now it won't turn on. With a bare laptop, plugged into the charger the keyboard lights up for a few seconds and turns off. The screen lights up and turns off. I have charged it for 2 hours and it still is doing the same thing. 

Please advise.l