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x2012Michael
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June 5th, 2018 07:00
XPS 15 9570, Overheating Issues
Hi, my new XPS 9570 (i7-8750, 8g RAM, 1050Ti, 1080p Screen) overheats very easily and shuts down.
It doesn't appear to CPU throttle, it just runs itself until it overheats (CPU gets to over 96 C).
When it overheats, the system does 1 of 2 things, it either:
1) automatically shuts down
2) the screen goes blank, however the Laptop stays on (fans running, keyboard lit, screen light remains on, but you can't see anything on the screen). It appears to be running, but you can't see anything and the laptop can't be turned off for 5-10 minutes.
It is not consistent either. I've played a very demanding video game sometimes for a few hours with no issues, and sometimes it overheats within minutes. Both these scenarios happen with no other programs running.
On another game, when I am on the Start Menu (not even in game), with no other programs running, the CPU will suddenly jump to 85+ C and the GPU will jump to 75+ C. Again, this is on the start menu, with nothing but some menu buttons and an image on the screen.
My problem is that I've never had a laptop that seems to overheat so quickly at times when there should be almost no demand on it or its CPU and GPU (again, there is no throttling, it just overheats and shuts down). In addition, I am worried that this overheating could be causing damage to the CPU or GPU which will lead to a lower life expectancy of this product.
I'm wondering if this is a common issue with the XPS, or is this something wrong with my laptop?
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14763
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Posted July 13th, 2018 00:00
I have the same issue.
Even after updating to the BIOS 1.1.4. it is not guaranteed to solve it .
For my case it is not solved and the guideline for dell technical support is to replace the motherboard.
14745
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Posted July 13th, 2018 04:00
Hello Alan ,
My laptop was updated with the new Bios yesterday.
Still my graphic intensive apps are freezing after some minutes of use.
The problem persists
14749
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Posted July 13th, 2018 04:00
Hi @GioPap / @x2012Michael / @samos1111
A new BIOS was released yesterday to address thermal performance. Can you install version 1.2.2 and let me know if you are still having issues please.
Alan
14721
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Posted July 13th, 2018 07:00
Hello Alan,
Currently the system freezes after some minutes of graphics intense use .
From that point no app is accessible.
If i stress it further it shuts down.
I am running on Better Performance power plan always plugged in.
Below my settings :
14724
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Posted July 13th, 2018 07:00
@GioPap wrote:
Hello Alan ,
My laptop was updated with the new Bios yesterday.
Still my graphic intensive apps are freezing after some minutes of use.
The problem persists
Hi @GioPap, does it shutdown regardless of whether you run it on battery or ac power?
What power plan are you running on the system when this happens?
As per the post near the bottom of this thread, can you check your settings for the Intel Thermal Dynamic Platform and let me know what they are set to as per the image on the thread.
Alan
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Posted July 16th, 2018 03:00
@GioPap wrote:
Hello Alan,
Currently the system freezes after some minutes of graphics intense use .
From that point no app is accessible.
If i stress it further it shuts down.
I am running on Better Performance power plan always plugged in.
Below my settings :
@GioPap thanks for the update. When you say it freezes, can you provide more information about exactly what happens i.e is it a full system lockup that you cant recover from or does the system resume normal operation if you leave it for a few minutes?
Do you get any thermal warnings or error messages once this occurs?
What applications are you using that encounters this issue?
Lastly, if you set the TDP threshold to low, do you still get shutdowns but at a lower temp?
Alan
14524
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Posted July 16th, 2018 03:00
Hello Alan,
It is a full system lockdown.
The only way through it is to hard shutdown the PC from the power button.
If i leave the screen frozen for long then i get a blue-screen .
Normally it happens with graphics demanding apps like
Games (even low end ) and with virtual desktops that i use .
I have used some apps to record the thermal behavior of the laptop and gets over 94 easily .
Lately i have noticed that when i open the in idle state with minimum apps open it gets over 80 which is not normal for me .
I will try lowering the TDP but this should not be a solution for a 3800$ laptop
14521
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Posted July 16th, 2018 04:00
Dell, Please make good thermal design for XPS 15!
You could listen to famous laptop blogger with 1.4mln subscribers.
4681
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Posted July 16th, 2018 23:00
I have been looking for a solution to this for the longest time with my XPS. We pay $2000 for this device, because of what Dell has promised us. After days of struggling, and rage quitting Fortnite, I finally found a solution. It is unfortunate that I had to go through so many steps to find a solution, as I truly believe that everyone that has bought an XPS has fallen victim to Dell's advertising debauchery.
Without further ado, let me unveil the missing piece to the puzzle of XPS overheating.
Since the XPS is extremely slim, and Intel uses an abominable thermal paste, it makes it almost impossible to cool down the GPU/CPU for even the slightest of tasks.
So the only solution is to not allow the GPU to ever even get that hot. What I realized is that the hardware chips are receiving an absurd amount of power, which is the main culprit in causing the chips/VRM to overheat. In order to reduce the amount of power that the chips are receiving, we must reduce the amount of voltage that the chips are receiving. This can be achieved by a process known as undervolting.
Here is a quick youtube tutorial on how its done:
https://www.youtube.com/watch?v=qeQUs4Wtyfs
The guy in the video rocks a 9560 with a GTX 1050 I believe, so his curve is a bit different, but the concept is the same.
I personally didnt undervolt my CPU and it worked fine. Whereas my computer used to shutdown and I was getting single digit fps, now I get like 90 fps running my games at medium.
Some tips to keep your laptop running cool:
Never put it on a flat surface, raise the back end a bit, so that the vents have some breathing space.If you want, you can add thermal pads to the VRM to keep it extra cool.
Hope this helps a lot of you.
samos1111
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16113
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Posted June 5th, 2018 10:00
Seems clock downthrottling via Intel DPTF isn't functional.
Check the new BIOS 1.1.4.