gdreyv

updated

1 year ago

G

gdreyv

2 Intern

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18 Posts

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43781

March 6th, 2024 13:22

How to disable Dell Data Manager?

Is there any way to disable Dell Data Manager? It constantly consumes about 40% of my cpu. Every time I boot my laptop I have to stop that process. I didn't ever enable system recovery or any other related features which might run data manager.

  • DELL-Nat M

    Community Manager

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    3803 Posts

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    Posted December 24th, 2024 11:48

    Hi everyone,

    Thank you for bringing this issue to our attention and for your patience.

    We are pleased to announce that a new version of SupportAssist, version 4.6.3 is now live and should resolve this issue. We kindly request you to install this update and share your feedback with us.

    https://www.dell.com/en-us/lp/dt/supportassist-for-home-pcs

    To check the SupportAssist version, please move your mouse to the top right corner and click on the service tag. You will see the SA version displayed.

    If it shows the old version, please completely uninstall and then reinstall SupportAssist as per this article.


    Wishing you a happy holiday season!

    (edited)

    #IWork4Dell

  • Ylram1b562f

    2 Intern

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    Posted July 30th, 2025 12:06

    For everyone looking for a palliative solution.
    Install the following Dell software (latest version):

    Dell Command Update 5.5.0, file: Dell-Command-Update-Windows-Universal-Application_C8JXV_WIN64_5.5.0_A00
    Dell Periperal Manager 2.1.0.24, file: DDPM-Setup_2.1.0.24

    With this the following components will be installed:


    Go to SERVICES.MSC and stop and change Dell TechHub service to MANUAL START.


    Restart the computer. Validate:



    With the Dell TechHub service stopped, you won't be able to use Dell Peripheral Manager software.
    If you need to use it, activate the service, use the software and then stop and restart your computer.
    Other Dell software will work normally.

    I don't use and don't recommend SupportAssist.
  • ejn63

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    Posted March 6th, 2024 15:57

  • gdreyv

    2 Intern

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    Posted March 31st, 2024 15:13

    @ejn63​ It looks like the article is slightly outdated and very basic. In Dell Support Assistant I never enabled System Repair. In Startup apps I don't have anything related to the Dell. So steps in the article are really confusing :(

  • ngyuensun

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    Posted December 9th, 2024 21:59

    It was installed unnoticed and system started using 100% memory and slow to a halt. Painstakingly tarted task  manager and disable Dell Data Manager and then uninstall from Programs and Features. 

  • Vickisb540

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    Posted December 11th, 2024 12:08

    When I cluck Uninstall for Dell Support Assist in Apps & Features, nothing happens.

  • ngyuensun

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    Posted December 11th, 2024 18:42

    @Vickisb540​ Go to Control Panel\All Control Panel Items\Programs and Features

    and then from the list displayed, look for Dell Data Manager and then right click on that and select uninstall.

  • J_Tiedeman

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    Posted December 12th, 2024 15:21

    I had this problem. Dell Data Manager was using 25GB of memory, pushing my memory usage up to around 100%. (25GB is an outlandish amount of memory. Something’s going wrong in Dell Data Manager.)

     

    Apparently, Dell Data Manager is associated with Dell SupportAssist in some way. I uninstalled SupportAssist. I had to then reboot. Then Dell Data Manager was still there but it was using a normal amount of memory (29MB). Then I reinstalled Support Assist.

     

    Dell Data Manager is still doing a surprising amount of disk I/O. It’s using about 30% of my disk I/O capacity. I wonder what’s up with that.

     

    Whether the memory usage is resolved in the long-term remains to be seen.

  • NateMar

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    Posted December 12th, 2024 19:04

    Same problem here.  Dell Inspiron is 7-9 years old running Win10 64 bit.  Has ALWAYS run prefectly until Sunday 12/8/24.  Now the background Dell software management stuff is causing the HDD to run at 100% usage and Memory at +50% CONTINUALLY.  I unchecked the Dell mgnt stuff in Config.sys 4 hours ago and rebooted and the problems went away.

    Dell needs to FIX whatever they broke!!!  My PC was absolutely FINE until Sunday evening 12/8/24 and I made NO hardware or software changes at all during that time.

    (edited)

  • ngyuensun

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    Posted December 12th, 2024 20:28

    Disable the Dell Data Manager from Dell Support Assist in Apps & Features can only fix the memory issue temporarily. It'll be "trigger" back active by some system event. The permanent fix is to uninstall Dell Data Manager from Windows Control Panel\All Control Panel Items\Programs and Features. The quick way to get to that : start the Control Panel from the command prompt (CMD), simply type "control" and press Enter.  (Hit Windows key + R to get the RUN program screen and type "control" and press Enter, then find the Programs and Features, select it and then uninstall Dell Data Manager from the list displayed).