I've confirmed that the private message which you received, is legitimate Dell process. It's goal is get you the right support options. Once the user provides the service tag, the automated system will check the warranty and then based off that data, present certain options and also, may even assign a live Dell representative to your question.
Justin C
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Posted July 23rd, 2019 16:00
@BerndME,
I've confirmed that the private message which you received, is legitimate Dell process. It's goal is get you the right support options. Once the user provides the service tag, the automated system will check the warranty and then based off that data, present certain options and also, may even assign a live Dell representative to your question.