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LGordonG

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LGordonG

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May 16th, 2024 20:57

XPS 8940, find a fix or replace?

My desktop computer is driving me crazy. For a long while it's been randomly freezing. I have to hold the power button in for a few seconds to kill it and then restart it.

It is a XPS 8940 purchased in Jul 2021. Currently running Windows 11.

I've tried so many recommended things that I've run out of new things to try.

I've run every diagnostic that I can find from Dell and Microsoft.

Ran scannow
Ran mdsched.exe
performed clean boot disabled all non-MS services
changed screen resolution
I've installed all MS and Dell recommended updates
Changed some registry entries for "timeout" settings
Tried to use Event Viewer
Download and reinstalled Intel & Dell HD/UHD drivers
Checked CPU temp using HWINFO64
Deleted temp files
DISM Command to repair system image
Ran chkdsk F:/f/r
MSCONFIG hide all MS services
Ran FORTECT

I've done all of the above one at a time, rebooted and ran till the next time it froze up.

I'm at my wits end. Anyone have any suggestions? Or do I buy a new computer?

(edited)

  • Chino de Oro

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    Posted May 16th, 2024 23:48

    While majority of the owners have enjoyed their XPS without any issues, there are quite a number of XPS 8940 systems have had experienced freezing issue.  The problem came and gone with different approaches for resolutions.

    If your XPS 8940 has a dedicated graphics card, very likely, it's an NVIDIA GeForce.  You can try one of the fix by opening the NVIDIA Control Panel and accessing Manage 3D Settings, then change Power Management Mode to Maximum Performance.

    If your system just uses Intel integrated graphics, you can attempt a clean Windows install and allowing MS to install proper drivers for your system.  It seems that users have experiencing better system performances without using Dell support assist tools and utilities.

    There is an alternative for systems with discrete graphics, switching to a Dell Quadro RTX also can give users better system performances without any freeze issue.

    LGordonG

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    May 17th, 2024 01:35

    @Chino de Oro​ Thank you for your help. Device manager says I have an AMD Radeon RX5600, not NVIDIA and not Intel. 

  • Chino de Oro

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    Posted May 17th, 2024 02:49

    Same suggestion, perform a clean Windows installation.  If the issue is persisted, temporarily remove the RX5600.  These troubleshooting steps are to isolate and identify if conflicted driver or firmware was the cause.
  • JamieLinux

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    Posted May 17th, 2024 04:30

    install the latest firmware to the 8940, then reset the UEFI to defaults.  You can make a backup of your current profile before doing this by saying your current Uefi profile as a custom one.  Reboot and that should fix it, if you still have lockups Nvidia DDU supports Nvidia and AMD, along with Intel and so forth. You can download the drivers ahead of time, reboot to safe mode without networking or disconnect the PC from the internet, Nuke your current AMD drivers, and then re-install them.  After that restore the internet 

    LGordonG

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    May 17th, 2024 17:02

    @JamieLinux​ Thank you. I will try this before I do a clean Windows installation. I've downloaded DDU. I've got some things to do today, so maybe this evening.

    JamieLinux

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    May 18th, 2024 18:17

    @LGordonG​ Sounds like a plan.

    LGordonG

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    May 20th, 2024 01:25

    @JamieLinux​ Finally found some time to do the DDU and reinstalled graphics drivers. Now it's wait and see if I still get crashes.
    Thanks again for your help.
    Next step would be to do the clean windows installation.

  • Y4L

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    Posted May 27th, 2024 13:14

    I was unlucky enough to go through the same problem you are going through. I tried EVERYTHING that was suggested here, to no avail. I ended up removing the graphics card and I haven't had an issue since.

  • LGordonG

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    Posted May 29th, 2024 01:42

    @Y4L​ That's interesting. I will keep that in mind. Thanks.

  • LGordonG

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    Posted May 29th, 2024 01:42

    Well, I finally had time today to do the clean windows install. We'll see how it goes now.

  • akess505

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    Posted May 30th, 2024 18:06

    So I was on the phone with a Dell Support Agent, because I have TWO XPS 8940s also freezing (One AMD, One NVIDIA). I also am at my wits end. However, there is a new BIOS update, 2.19.1, that apparently addresses bug fixes. I installed it, and it still appears to be freezing for me, but worth a shot to install it on your machine.

  • ispalten

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    Posted May 31st, 2024 14:49

    @akess505, @LGordonG,

    The ODDS on ANY BIOS alone fixing the Nvidia freeze/lock-ups are SLIM to NONE.

    Seriously, depending on the problem, DDU can help (for Nvidia) but it is not a guarantee. There is probably no sure fire single answer for the Nvidia problem.

    I've seen a myriad of answers here, and some claim to have had luck ONLY using the Dell POSTED drivers (usually not the most recent Nvidia versions though). Others say the non-Game Ready ones work OK. Other use a BIOS setting to turn off the Turbo Boost.

    I on the other hand found a combination of BIOS version (V2.13.1, yes I am way back level) and the Nvidia Control Panel 3D power setting to Max. Power. I use the latest Nvidia Game Ready Driver, and do a CLEAN INSTALL on every new driver release (and check the Nvidia Control Panel to make sure it did not change the Power Setting, yes, it has done it occasionally). I install the new driver via GeForce when it finds a new driver.

    Don't want to do any major tweaks or they do not work for you, disable the video card and use the on-board HD750 Intel video card built into the 8940... that will not cause a problem other than possible reduce display capability.

    Me, until takes 'ownership' of the Nvidia problem and declares it fixed in the latest BIOS (problem started in Jan. 2021 with the release of BIOS V2.4.0) in the README for the new BIOS, I'll wait, or at least watch the forums if uses declared it fixed with the new BIOS.

    So, I suggest at a minimum at this time, change the Nvidia Control Panel 3D Power setting and see if that helps?

  • JamieLinux

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    Posted May 31st, 2024 23:47

    @ispalteng ​ My 8940 is running 2.19.1 without issues, I did notice one thing with the new motherboard that Dell stuck in the system it is Pci Express 4.0, not Pci Express 3 on the GPU port. 

    I realized this after dumping out all my old screenshots and PC pictures when I was tinkering with the 8940 a lot. My old board was PCI Express Gen 3 x16 on the GPU now it shows PCI Express Gen 4 16x though the Nvidia system info panel. 

    I do know every board I had that was a dell board that ways GEN 3 PCI express had issues this does not. 

    My XPS 8940 is running an RTX 4070, 64 GB DDR 4 3200 (2933) MHz memory, and the i7 11700. The only thing I changed was the cooler Noctua D12L in Dual Fan config. and the GPU. It was fine with the RTX 3060 ti as well after the MB change.  

    I double-checked it with hw info, the replacement board is a Gen 4 chipset 

     Also, the motherboard through sys info is a Dell Inc. with Baseboard A00  I checked for anything on the motherboard that would say Foxconn or anything nothing, so it looks like an actual generic intel board customized for Dell. 

    (edited)

  • ispalten

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    Posted June 1st, 2024 01:01

    @JamieLinux​ 

    One one of the thoughts and reasoning for the Max. Power as too many times the lock-ups occurred whenever the system was 'idle' and you moved the mouse, or were trying to wake it up from sleep. Thoughts immediately were the video card was 'sleeping' and somehow missed the 'wake-up call'. That or something overwrote the video buffer address (would not think that was possible). Tinkering with Max. Power, i.e., the card never reduced power or went to sleep.

    Of course, each card IS different too, and some might not have that problem. Also, the DEFAULT 3D setting for power differs from card model to model. The Default being Adaptive power on my RTX2060. Others have Optimal I think or another default, but Max. power is no a default on any card.

    Here is what the Control Panel says about my possible Power Settings:

    So the assumption is/was if the card is always ON, that takes the card sleeping out of the equation.

    I will say this, Dell and/or FoxConn or even Intel with the Management Engine changes that went to BIOS V2.4.0, none of them have either taken ownership of the problem(s) or even acknowledges it and/or appear to be working them.

    If it works for you, great. I'm stable here, and until I know it is truly fixed without needing other tweaks, I guess I have to sit here.

    I learned from BIOS V2.4.0 and later BIOS versions, in some case either you couldn't go back in version as the problem remained, or if it was working OK, the next BIOS broke it again.

    I know I'm gambling with not going to the latest, and I will miss some Security fixes, but so far, that doesn't seem to be a problem (and I take back-ups twice a week).

    My Motherboard is:

    BaseBoard Manufacturer Dell Inc.
    BaseBoard Product 0427JK
    BaseBoard Version A00

    According to the FAQ posted, these are the 'possible' 8940 motherboards:

    Motherboards =
    KV3RP Foxconn 02012PQ00-600-G, Released July 9, 2020
    2W4W1 Foxconn 02012TA00-600-G, Released December 1, 2020, Brazil only
    F1H92 Foxconn 02012YJ00-600-G, Released March 15, 2021, Brazil only
    427JK Foxconn 02012VY00-600-G, Released March 15, 2021
    K3CM7 Foxconn ??, Released July 14, 2021

    The ?? on the last one sort of makes me think that it might not be Foxconn's? That was the one that Dell sent to be put into my 8940, and it would not boot? 2 of them even...

    Possible there are newer or even 'beta' ones that Dell got/has? Don't know, but surprised they upped some components/chips?

    I am quite sure you know how to determine the PCIe speed, and the 'standard' 8940 does not support 4.0. Of interest though is this link here, https://www.dell.com/community/en/conversations/xps-desktops/xps-8940-not-supporting-pcie-gen-4/647f94ddf4ccf8a8de7434a3 where this was discussed and explained to someone who thought they were at 4.0... (Spoiler, the card IS).

    I can't see anything that points to me what speed mine is other than the 8940 Spec's per se. Mind sharing how you saw it? What Motherboard are you on? I'd be real angry if it is fixed in the motherboard though.