UNSOLVED

Karloffian

updated

19 years ago

0

7117

October 10th, 2007 01:00

Start up issues Inspirion 1501

I get the following stop message when trying to start up computer
Stop:  0X0000008E (0XC0000005,0X804EF15F,0XB916DB90,0X00000000)
 
Where do I go to find what this is? 
 
I push the on/off button to shut down the computer.  I push it again to start the computer and when it starts to boot up I get the options of starting in Safe Mode, Safe Mode with networking, etc.  I highlight let windows start normally and the computer continues to start up correctly.
 
Only thing different in the last couple of days is I updated Sonic Record Now.  Also I was at a hotel over the weekend and used their network to get onto the internet.
  • tomron

    2 Intern

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    966 Posts

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    Posted October 10th, 2007 01:00

    MS errors are generic,could be a hardware issue,virus,......
     
    Try removing the update for Sonic Record as a test.
     
    Did you try system restore?
     
     
  • 240

    0

    Posted October 10th, 2007 10:00

    I haven't tried the restore yet.  I need to backup my data before I do that.
     
    How do I remove just the update?
  • tomron

    2 Intern

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    966 Posts

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    Posted October 10th, 2007 12:00

    To remove the update check in add/remove.Place a check in "show updates"
     
    Also try c:\program files\sonic
  • dunedin

    2732 Posts

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    Posted October 10th, 2007 12:00

    This is almost always a hardware or driver problem.  Was there no driver listed in the error message  e.g.  *****.sys
     
    Test the RAM
    If you have more than one stick of RAM (256MB or more) swap them over or take one out and try again with only stick #1. If it does not help or makes things worse swap the sticks and try again with only stick #2. This will identify if you have a bad stick.
     
    OR run the Dell Diagnostics
     
     
    To access them press F12 when you see the dell logo screen, then there will be an option that says IDE or Hard Drive Diagnostics. That will run a quick test, if you want a more thorough test select the option that says Boot to Utility Partition, then select custom test, select hard drive and then run test.