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sandcastle

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23 years ago

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November 14th, 2003 11:00

Reformating HD

I admit to being a computer novice.  I have been having some problems with my computer.  I frequently end up with 100% CPU usage and my system is frequently locking up.  I was having problems using adobe reader, so I used the add/remove software and removed adobe reader and then re-installed it.  But it still will not work and locks up my computer every time I try to use it. 

In addition my system seems to be very slow.  So I was thinking maybe it was time to reformat my HD.  But the last time I tried this with another computer, I did it wrong and deleted the files that let the computer read from the CD drive, so it would not download any software from the CD drive (what all of my software was on).  It was a disaster!  So I thought I would ask if anyone has any special tips or suggestions before I start.

Thanks!

CM

  • msgale

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    Posted November 14th, 2003 14:00

    I have a suggestion "DON'T",  You need to find out what is actually wrong and fix it.  Did you do a virus scan, are you virus definition up to date.  Although I am not a fan of disk cleanup or defragment, do you do that.  Another interesting test, if you have a broadband connection see what happens when you physically disconnect from the Internet.  Did you try and "tweaks" or disable any programs at startup?  Put them back.  Final note I have three PC none of which have had their O/Ss reinstalled.  By age, (oldest first) Inspiron 5000, Windows 2000 2 1/2 years, Windows XP Pro 8 months, PWS 530  Windows 2000 1 1/2 years Windows XP Pro 6 months,  PE 1600SC server Windows 2003 Advanced Server 8 months.   
  • bshell2

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    Posted November 14th, 2003 15:00

    Sorry, I'm an idiot

    Message Edited by bshell2 on 11-14-2003 12:37 PM

  • Mary G

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    Posted November 14th, 2003 15:00

    Note that these directions will not work on an XP computer. There is no DOS in Win XP. You have to boot to the Win XP cd to do the reinstallation/reformat.
  • msgale

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    Posted November 14th, 2003 16:00

    Two reasons

    It is the most drastic solution

    You will never find the cause of your problem, therefore I may come back in the future.

     

  • msgale

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    Posted November 14th, 2003 16:00

    To Bshell2,  This is a Windows XP form.  Post only Windows XP Solutions.  Please do not recommend/suggest/direct users to do what can not be done.  As Mary G said those directions are not for Windows XP.  To me they sound like Windows 9x or Windows 3.X.  I am being hard, people actually read these forms and attempt the solutions recommended, and your solution will only further confuser the original poster.
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    Posted November 14th, 2003 16:00

    Thanks everyone for the replies.  I do have an up to date virus scanner.  I am running Norton 2004 and it does automatic updates and scans weekly. 

    Why do you suggest not doing a re-install?  What does it do?

     

    Caren

  • msgale

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    Posted November 14th, 2003 17:00

    J Rosenfeld plans is a good one,  why not try it.
  • JRosenfeld

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    Posted November 14th, 2003 17:00

    I agree with msgale, there are several less drastic or difficult steps you should try first. Apart from using diskcleaner and disk defragmenter as advised above, here are some more suggestions.

    1. HighCPU usage, slow running could be malware. Go to ChrisRLG (forum regular)'s site, read about it, download Spybot. After updating it, close/reopen for the updates to take effect, then scan. If it finds aything it shows in red, let it fix (there is a backup of its fixes in Recovery, so you can undo any fix if needs be, but that would be unlikely). Also download , update and run AdAware. Both free/donation.

    http://www.cjwd.demon.co.uk/compsafetyonline.html

    2. Look in Task manager, see what is using up the CPU. That might point to a specific problem.

    3. Use msconfig to systematically stop various things from starting up at boot, see if any particular one is causing the problem. Whilst there, see if there is anything you don't need at all and uncheck it. For information about what the items in startup relate to. see

    http://www.pacs-portal.co.uk/startup_pages/startup_full.php

    scroll down to the alphabet and click the relevant letter or use the search.

    4. You might disable some services that you don't need that XP starts by defaullt. Look at

    http://blkviper.com/WinXP/servicecfg.htm

    and

    http://www.theeldergeek.com/services_guide.htm

    for info on what services do (so you can decide whether you need them or not, depending on how you are set up), how to change their settings and what are the default and safe settings.

    5. You did not specify how much RAM you have. If less than 256MB, I would suggest buying some more. In fact you'd notice improvements up to 512MB.

    If you need detailed help on any of these, please post and it will be readily available.

     

    Message Edited by JRosenfeld on 11-14-2003 07:41 PM

  • JRosenfeld

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    Posted November 14th, 2003 18:00

    What version of Adobe reader do you have?
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    Posted November 14th, 2003 18:00

    right now I don't have any.  I have removed them from my computer.  I had 5. something and downloaded 6. something.  When the 6 gave me problems, I removed it and tried the old 5 again.  It was telling me that I didn't have something that I needed and when I looked in the program, the file it told me I needed was there.  (sorry this is from memory, which I am not beting my paycheck on any more :-)

     

    Caren