Yes, I have the same problem. In fact, I had three items from Microsoft to update. After rebooting and re-entering Internet Explorer the 'unable to connect' screen came up. I used the 'check connection' option. It suggested that I needed to change the firewall settings (I use Zone Alarm). However, I didn't know what to do, so I reverted to the Microsoft firewall which allows me to use the internet. I, too, would be grateful for some advice.

 

I have a Dimension 8200 using XP sp3. 

 

No need to remove 951978. That message is misleading: it simply lists everything installed after the update you're removing (in your case just the one subsequent update), it is not saying that they won't work, only alerting you to the fact that they might not (i.e. if removing an update breaks something else, it would most likely be something in that list).

 

I have 951978 installed without 951748, no problems.

You don't say whether you have the Zone Alarm Firewall, but if you do, then it is actually security update KB951748 which is causing your (and all ZA users') problems.

 

The advice is to uninstall that update, either through add/remove or restoring to a ppoint pprevious to the restore point created automaticall by Windows update (it is the one labelled software distribution service 3.0).

 

The latest info from ZA on their boards states:

 

We have been working with MS over night on the issue. We are very confident a fix will be released soon. As far as how that is distributed either a patch from MS or in the form of a new build from ZA has not been determined.
 
We will notify all users of a fix when its ready at the top of the forum in the main announcements section.
 
We also still stand by our current workaround that you should uninstall the MS update KB951748
 
And do not set your ZA internet security level to Medium. By setting to Medium you potential expose your computers to a huge number of other threats than just the one that this patch from MS fixes. 
 
Forum Moderator

message 16 in

 

http://forum.zonelabs.org/zonelabs/board/message?board.id=cfg&thread.id=52785&view=by_date_ascending&page=2

 

Also turn off Automatic updates pro tem (or set it to inform but don't automatically download or install), otherwise it will keep trying to reinstall it.

My previous post was intended for thyde, but thanks to jrosenfeld for the explanation.

 

 

To jrosenfeld:

 

I tried to delete KB951748 but it told me that KB951978 might not work. Should I delete both?

 

Regards 

Imran 5000,

 

For future reference: to see uninstallable Windows updates (not all are) in add/remove, make sure 'show updates' is checked at the top of the add/remove window. They will be listed under Windows XP - Software Updates.

Yeah I just spotted that down at the Zonealarm forum - thanks anyway

Hello!

 

I've had the same problem on my other Dell except I've got a more serious problem - a) I had system restore switched off because that one is my music-creation PC and I was advised to do so to improve performance. (I'm regretting it now!)

 

b) I cannot find these updates in add/remove programs - where are they located?

 

 

EDIT : Sorry I didn't see the Zonealarm link and have uninstalled - thanks!!

 

Me too, KB951748 and Zone Alarm. :smileymad:

 

If you don't want to (or can't) remove the update, disable ZA and reenable the Windows Firewall.

 

Ron

On my new Dell I have removed the update but the internet is still down!! It's working on one PC not the other

 

Is the next move shutting down or reinstalling Zonealarm?

Do a System Restore to latest date available before the updates. If that gets you back on the net, reinstall all the new updates except the one that messes up ZoneAlarm.

 

Ron