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Lost internet connection with IE6 - will IE7 re-establish?
I picked up something that is not allowing me to connect to the Internet. I am currently using IE6. If I install IE7, does IE7 come with the apps/dlls that will establish connection to the internet, or are these pieces part of Windows XP, and thus probably have to re-install XP?
- If you cannot connect to the internet with IE6, then you won't be able to connect if you install IE7. You need to figure out what is wrong before you complicate matters by installing IE7. Maker user your system is free of viruses and spyware by running several different anti spyware programs, and, if necessary, go to the HijackThis forum - http://www.dellcommunity.com/supportforums/board?board.id=si_hijack , read the message inf RED at the top of that forum and follow the directions so that someone on that forum can help you. If you are still having problems conneting after your system is free of viruses and spyare, please post a message on the Network forum - http://www.dellcommunity.com/supportforums/board?board.id=netwkint and when you do, be sure to provide the basic information necessary for someone to help you (computer model, version of Windows, how you connect to the internet [cable/dsl/dialup], whether or not you use a router, whether you are using a wired or wireless connection, etc.).Steve
- Thanks...I should clarify...whatever I picked up corrutped or destroyed an app or dll that provides the connection. I have run my anti-virus and there is nothing resident now. When it tries to connect, I get the webpage can't be found and a message that 1jp2f0dj.exe is bad. I Googled this and there is nothing. I can only assume that something destroyed/corrupted the valid exe and replaced it with this. I tried just deleting the file, but I can still not connect, thus it seems like an app or something is missing to make the connection. Thus why I wondered if I install IE7 that the missing piece will be included?I have done some research and saw where I can run sfc /scannow and perhaps repair IE6.
- Signals, you said, in part...
>>Internet problems can often be solved by contacting your Internet Service Provider's tech support.<<
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Ummm...... not always.
An internet provider is often reluctant to offer help or suggestions when an issue is clearly "not their fault" simply because of the liability issue. The ISP's responsibility ends at the connection to the PC... if the signal, whatever form it takes, is reaching the computer or router correctly (which of course they will find out for you), they've basically done their job. Since a regular ISP is not a computer repair business, it leaves a big gray area if they give you PC advice and it is not quite correct, or if it isn't followed correctly. These days many ISPs will suggest that you consult a computer repair person or firm.
volcano11
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Posted January 31st, 2008 13:00