On my XPS M1710 I noticed my Dell Support application would not do anything when I clicked to check for problems/updates. If I exited and tried to start manually I got an error in DSAGENT.EXE (don't remember the error code). I went to the Dell downloads and saw there was a brand new 3.2.1 version available so I downloaded that.

 

I used Add/Remove Programs to remove the old software - there was actually a v3.1 and a v3.2 version installed so I removed them both and rebooted. I then tried to install the new downloaded software. The software refused to install, saying that my computer did not have the correct "country code". My machine is UK sourced and set up for UK region/language etc..

 

What am I doing wrong? How do I get Dell Support working?