Did you look at EMC Knowledgebase article emc257970?  There is a second possible cause listed there, and it gives the appropriate actions to fix the issue.

Thank you for the article, I've checked the second possible cause and that doesn't appear to be the case on our array.  The /var/tmp directory has only the '.' and '..' entries.

Hello

Why don't you choose "Install VNX for File" first and after upgrade "Install VNX for Block"?

The result will be the same.

Alex

We seem to have gotten further with things, but I'm thinking there must still be a problem with our installation...

Watching the /var/log/secure on the primary control station, I saw that it was logging login failures for the sysadmin@storageDomain.  So, we created a new account in Unisphere and instead used that to logon to USM.  

That seems to have fixed the original error we're seeing.  I have no idea what it's using as the password when attempting the connection, as we ARE able to login using the sysadmin account and the password we're using in USM.

Using the newly created account, we're able to go through the Prepare for Installation Wizards, but now receive an error about our Dual control station installation.  Is this something we need to have an EMC field tech do?

Last question -- is it safe to upgrade the Block side from 05.31.000.5.008 to 05.31.000.5.011 without doing the File side upgrade from 7.13-1 to 7.14.0?

If you are a customer with the 24x7 maintenance contract you can also ask EMC support to do the upgrade for you (onsite or remotely)

Rainer

With dual CS configuration you should only use CLI to upgrade NAS code.

It's as simple as use USM.

Download latest VNX procedure generator, generate upgrade procedure and follow it.

Don't upgrade OE for Block to 05.31.000.5.011 until you upgrade OE for File to 7.0.14.0

Alex

Yep, I think we're gonna let the field tech take care of this.  Too many moving parts here that we're not completely understanding...

Is there a trick to getting it to generate this. cIt comes up as a 5100 and there is not cli option

We were upgrading VNX for File first and suddenly at 17% USM lost access to primary control station due to reboot process took place during the upgrade, I waited for hours but no luck, now when I try to do a DVD, it is saying Upgrade is in progress, we tried all the possibilities to stop but no luck.  NAS service is down on primary control Station and upgrade is in progress, can not stop NAS service because upgrade is in progress and can not start because it is saying already in the requested state.

Any pointers huge help....

Depending on your current version, the SP (Clariion/Storage) backend security database may not be aligned

You may need to resolve that first. If you changed your sysadmin creds on the GUI you will need to fix this first.

Primus articles-- emc200669 and emc270977

You need to do the File first then Block -- cannot do one without the other!  Block is never done without File first!

Dual control station setups need to have the secondary control station shutdown

You also need to run the pre-upgrade check first to ensure you have no issues, there are a handful of MUST pass items to ensure you don't run into problems.

If you're in an ultra secure enviornment  using STIG (Security Hardening) you need to turn it off

Best to connect to CS0 via serial connect and run from DVD mount -- never GUI

It's best to schedule these with your EMC SAM and have EMC CE do this with support engaged on webex.

I've had two instances where control station replacements had to be replaced. Always best to let EMC do the work if you're paying for maintenance.....that's what the big bucks are for!!!