‎Fail to re-install USM with fatal error receive. | DELL Technologies

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Chong_Han

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11 years ago

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Chong_Han

5 Posts

1

2143

March 4th, 2016 11:00

Fail to re-install USM with fatal error receive.

While installing USM, it show remove the previous version. Checked, have removed from add/remove program.

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Receiving following error

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M
maniemc
169 Posts
1264
0
Posted March 7th, 2016 15:00
I have seen this before. Some anti virus program removes part of installed files (like uninstall.exe) which makes the uninstall not removing cleanly. This might require manual cleanup (like deleting the old install files/registry) to fix.
J
Jyothi_P_Bharat
1 Rookie
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317 Posts
1264
0
Posted March 7th, 2016 04:00
Hi Chong,

I guess it might be an issue with Java version.Could you please upgrading it

Thanks

Jyothi
K
kelleg
6 Operator
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4537 Posts
1264
0
Posted March 8th, 2016 12:00
There are some programs available to remove programs - I've used REVO before (not for Unisphere) and had good luck getting rid of stuff not removed. I've also re-installed the old version of USM, then uninstalled and that also worked before.

glen
C
Chong_Han
5 Posts
1264
0
Posted March 15th, 2016 21:00
Hi Jyothi,

You are right. I go to regedit and find for Unisphere Service Manager related registry then do a manual delete. After that, USM installation is successful. Think there is a unclean during uninstalling USM.
C
Chong_Han
5 Posts
1264
0
Posted March 15th, 2016 21:00
Have tried reinstall same version as i uninstall but no luck.