you didn't say which spyware remover you tried... if you haven't looked at this one, my personal preference is SuperAntiSpyware [get the Free Version for Home Users]
http://www.superantispyware.com/
After downloading & installing, be sure to
check for updates first, and then run the COMPELTE scan.
If this attempt doesn't succeed --- or even if it does, but you'd like further confirmation that you're fully clean, then you can
post a HiJackThis log in the HJT forum, where the helpers can offer you personalized assistance --- please do NOT try to proceed with HJT "fixes" on your own!
Here's the information on HiJackThis, in case you decide to pursue it:
Download the latest version of Trend Micro's HiJackThis (HJT) [version 2.0.2]
installer from
Double-click on the
HJTInstall.exe file you just downloaded, and click on the
Install button, to install HJT in the suggested/default folder,
C:\Program Files\Trend Micro\HijackThis
( As part of the installation, a shortcut to the HJT
program will be placed on your Desktop, and another shortcut in your START menu [for easy-access to using HJT in the future ---
you only need to run the
program again, but not the
installer ] ).
After installation, HJT will automatically open and start running.
[If this is your
first time running HJT, please read and accept the EULA (End-User License Agreement)]
Click on
Do a System Scan and Save a LogFile
This will automatically open NotePad
Copy the entire file from NotePad: EDIT/SelectAll, EDIT/Copy
Then go to the forum dedicated for HiJack This logs (**NOT** back here), and PASTE the results there:
Be sure to include a detailed description of any problems/errors/warnings you are encountering.
Also, please indicate the steps you've already taken, if any, in terms of running anti-malware scanners or malware removal tools.
When you submit your HJT log, please make sure the box under your text which shows "Automatically convert carriage returns to HTML line breaks" is checked, or your log may not format correctly... it should consist of separate/readable lines, not one large "jumble".
Hopefully, one of the HJT experts will get to it as quickly as possible.
WARNING: HiJack This is a VERY POWERFUL tool. While it's completely safe for you to download, generate, and post your log (as described above), you should *NOT* attempt to do anything else (in particular, do NOT use it to delete/fix any entries) until you are advised to do so by a forum expert!! Improper use of this tool can severely damage your system.
ky331
5 Journeyman
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15639 Posts
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Posted December 14th, 2007 14:00
This will automatically open NotePad
Copy the entire file from NotePad: EDIT/SelectAll, EDIT/Copy
Then go to the forum dedicated for HiJack This logs (**NOT** back here), and PASTE the results there:
http://forums.us.dell.com/supportforums/board?board.id=si_hijack
Be sure to include a detailed description of any problems/errors/warnings you are encountering.
Also, please indicate the steps you've already taken, if any, in terms of running anti-malware scanners or malware removal tools.
Hopefully, one of the HJT experts will get to it as quickly as possible.