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kabutar

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13 years ago

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kabutar

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March 11th, 2014 12:00

Keyboard disconnection proper fix? Registry workaround causes battery drain.

I believe Dell said they were working on a proper (maybe BIOS?) fix for the tablet keyboard disconnecting issue which would be separate from the SelSuspDisable workaround suggested here: http://www.dell.com/support/troubleshooting/bm/en/bmdhs1/KCS/KcsArticles/ArticleIframeView?docid=637093&doclang=EN#Issue5

since the workaround has been confirmed to cause battery drain by forcing the USB to remain on.

Any updates on this? I heard a May release date at one point, but not sure if that is accurate?

Thanks.

  • Lanurd

    1 Rookie

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    109 Posts

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    Posted March 12th, 2014 08:00

    My replacement tablet 7130 i5 vpro build date 02/24/2014 with the slim keyboard has not had a single keyboard disconnect. Also no processor lags and no ghost clicks.

  • kabutar

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    Posted March 12th, 2014 13:00

    This may be a problem localized to the Atom (5130) but I have heard reports of 7000-series units having it as well. Good to know yours is working though :)

  • JamieLE

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    Posted April 4th, 2014 07:00

    I have recently bought 3 Venue Pro 5130 devices for the office and all three have had problems with crashing regularly and the keyboards (slim and mobile) disconnecting. I have updated the BIOS and various other bits to the most recent versions so hoping this can be sorted out soon as have never experienced such instability with new machines before. 

    What I can say is though, that the Dell staff have been as helpful as possible and always good at calling me back to try to resolve the various issues I've had.  

    Just reiterating Kabutar's original question really; any updates on keyboard/system stability fixes...etc? 

    Thanks

  • 738

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    Posted April 4th, 2014 11:00

    Dell have been silent as a grave on this, maybe hoping we'll eventually just go away. Doubt that we'll see any more fixes for the keyboard. 

    My current  work around is putting the tablet into hibernate instead of standby. This will probably wear out the SSD, but what do I care, 3 year warranty :-) 

  • manofice

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    Posted April 4th, 2014 15:00

    Guys, dell released a keyboard fix for the disconnects, it's on the page, it has a date of 3/30 or 3/31/2014. Install and report back!

  • 738

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    Posted April 5th, 2014 03:00

    I only see the old registry fix, do you have a direct linkfor  the download? 

  • manofice

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    Posted April 5th, 2014 06:00

    I saw it on the 7130 page, I'll search again but it was called KeyBoardFix.exe

  • XavierXing

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    Posted April 5th, 2014 21:00

    On my 5130 the disconnection occurs mainly during large and speedy disk IOs, especially when using SD card.
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    Posted April 6th, 2014 09:00

    Applied the 7130 fix to my 5130, and so far it's looking good! No DC's in a day or so, too early to say anything about batterylife though.