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Dell Venue 8 Pro in Endless Loop -"Restoring your previous Version of Windows..."
I recently upgraded to Windows 10 and then decided to revert to Windows 8.1 - using Windows 10 procedure to restore my previous version of Windows. NOT the Dell Restore option - much to my chagrin! The restoration of my old version failed: instead it began this infinite loop.
Now upon attempting to boot my Dell Venue 8 Pro is locked in an Endless Loop :(1) First the Dell Logo appears and then (2) the message "Attempting to recover installation" flashes for a millisecond and lastly (3) the message "Restoring your previous Version of Windows..." repeats for almost 2 minutes before attempting a Reboot and repeats the above sequence until power is turned off.
I did manage to get to the Windows Boot Manager screen which presents the option to change the boot device to UEFI OS. But upon reboot the same sequence is repeated until power off.
I have also tried to recover by using a bootable USB flash drive version of Windows 10. The installation screen appears -- but there is no touchscreen response so I cannot initiate the installation!
Can anyone suggest a way for me to recover from this bone-headed error of mine?
I'm disappointed there are others affected by this "fiasco" of a problem!
Haven't found a solution (in my estimation) but have managed a kludge rescue of sorts:
After talking to Dell tablet Support multiple times over about 3 days and trying every procedure they suggested -- none worked unfortunately. On my last attempt with Dell Support, the eagerly helpful and very patient Support Specialist (they all were) agreed to send me a recovery flash-drive (Dell OS Recovery and Restore USB Key). Since my Venue 8 Pro was no longer under warranty, there is a normally a fee.
The USB key (Windows 8.1 for Dell) arrived the next day, and I gave it a try: managed to negotiate the procedure on the 4th attempt and had a pretty bear-bones working operating. The failures I had with the process were those steps for backing up personality settings and user data as the program crashed on those attempts. Microsoft Office, etc. were lost. Luckily the Restore Kit included a MicroUSB (OTG) dongle, but that requires the tablet to be fully charged before starting the procedure.
My Dell Venue Pro is working again and I guess that is a victory of sorts, but Dell (in conjunction with Microsoft) should really do something to make this right. With all the other posts reporting multiple problems with Windows 10 and Dell Venue Tablets, it is my opinion that Windows 10 Upgrade is to be avoided for the foreseeable future...
I broke down and bought a dual usb/otg charging cable so I can restore from jump drive recovery image. Waiting on cord, I cost $18.51 shipped from dell. Will report back this weekend. Apparently you can't restore without plugging in so this is a work around as mentioned above.
- Just an update... Had an expert take a look through work (as I work in IT) ... He couldn't fix either.. Called Dell support and they are collecting my device tomorrow wi a view to fixing.. When I say fixing, they can either install 8.1 or win 10 ... win 10 it will be.. Will let you know how I get on..
samsonparks
5 Posts
3505
0
Posted August 24th, 2015 09:00
I am also having this problem after trying to update to win 10.... I bought it on ebay and it is under warranty but when I call Dell they say it is registered under someone else name and will not give me any tech support. The thing is useless now....
esheill
3 Posts
3502
0
Posted August 12th, 2015 05:00
I've got the same problem, Bluetooth disappeared on windows 10 so tried restore and now in boot loop for about 9 hours overnight. Pretty *** about it.