I have a brand new Inspiron 1720 that I just took out of the box last night.  The cd/dvd drive won't eject by manually pushing the eject button, or by selecting the eject option from the properties windows, or by inserting a paper clip in the eject hole.  The 1720 is running on Vista Home Premium edition.

 

I have actually spoken to a Dell tech and they will be sending a replacement drive.  But the drive is not available at this time and it has a tentative shiiping date of 9/18.  I waited almost a month before I finally got my laptop. And now this problem.

 

Any suggestion on what else should I try to do?