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TechNovice1991
1 Rookie
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1 Message
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3592
December 21st, 2021 18:00
Your IT administrator has restricted your use of this software - This error is received when launching Support assist
Your IT administrator has restricted your use of this software - This error is received when launching Support assist for Business. TS done: Deleted and reinstalled, using link from support site.
IT is logged on with local admin account.
Has attempted to deploy via tech direct but gets the same error after. Screenshot of deployment via techdirect.
Unable to install vanilla image. Any suggestions?
2296
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Posted March 24th, 2022 10:00
@TechNovice1991 Did you ever find a solution for this? I have the exact same problem.
1653
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Posted September 28th, 2022 09:00
We are also having this issue. Did you ever figure it out? This is the latest version...
1611
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Posted October 3rd, 2022 23:00
I built a new deployment package with SupportAssist for Business PCs v3.3 with the above settings and got the same issue as OP.
I'm hoping that after the machine is inventoried it clears this up.
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Posted October 4th, 2022 00:00
Finally, The PC name appeared in the portal, the desktop icon appeared (a preference I chose) and I can now launch SupportAssist without the above message. This must be default functionality until it finishes applying preferences, inventorying, or something weird along those lines.
DELL-Nikhil K
7 Practitioner
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206 Posts
2618
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Posted December 21st, 2021 22:00
Hi @TechNovice1991
I would recommend you to get in touch with Dell Technical Support team so this issue can be debug from our side.