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zevzahav

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zevzahav

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June 9th, 2021 14:00

iqvsw64e.sys bsod after installing server update utility

I have a R720 with sbs 2011 installed I attempted to install the server update utility for server 2016 on it. since then it keeps oncrashing with the blue screen it refferences the file iqvsw64e.sys

  • DELL-Young E

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    Posted June 9th, 2021 23:00

    Hi,
    iqvsw64e.sys means:
    IQVW64E stands for Intel QV Windows (64-bit) Module E
    It’s an Intel NIC file.
    Iqvw64e.sys file information
    The process known as Intel® Network Adapter Diagnostic Driver belongs to software Intel® iQVW64.SYS or Intel® Network Connections by Intel (https://dell.to/3pG7DNn).
    If your NIC is from Intel I’d recommend NIC driver update first then move onto “installing server update utility”.

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

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  • 5968

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    Posted July 5th, 2021 11:00

    I am having the same issue.

    BSOD every two minutes

  • DELL-Young E

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    Posted July 6th, 2021 00:00

    Hello, thanks for choosing Dell. As I responded to the OP, Have you tried this?

    If your NIC is from Intel I’d recommend NIC driver update first then move onto “installing server update utility”.

     

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  • RMS_MSMITH

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    Posted August 9th, 2021 11:00

    I'm having the same issue on a server with no Intel NICS just Broadcom reboots every 4mins

    Only boots in to safe mode without crashing but nothing showing me what to uninstall or how??

    Why alert to install drivers before the SSU loads properly?

    SUU-WIN64_21.04.200.467

     

     

     

  • DELL-Chris H

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    Posted August 9th, 2021 13:00

    RMS_MSMITH,

     

     

    Just to confirm, did you see the issue occur upon installing SUU, or after running it to update?

     
    If it is due to the install I would start with going into safe mode and deleting SUU. 

     

    Let me know what you see. 

     

     

    DELL-Chris H

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  • ben78

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    Posted January 18th, 2022 05:00

    Hello, I've got the same issue after installing an SUU. did you found a soluion for this?

  • ben78

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    Posted January 18th, 2022 06:00

    Hello Charles,

    (removed by Moderator for private information: Service Tag)

    this is our server where we started the SUU. The SUU was made with the Dell repository manager.

    ben78_1-1642516747819.png

    While executing the launcher we got direct a blue-screen.

    ben78_2-1642516802220.png

    Greetings,

    Ben

     

  • DELL-Charles R

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    Posted January 18th, 2022 06:00

    Hello ben78,

     

    I'm sorry to see there is an issue after installing SUU.

     

    Could you provide more details? A screen shot of the issue may help or any errors you see.

    Let me know the link you downloaded SUU from.

     

    In addition please let me know:

    Server model:

    Operating system and version:

    If this is a NIC driver issue; What NIC does your server have?

    DELL-Charles R

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  • DELL-Charles R

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    Posted January 18th, 2022 07:00

    Hello Ben,

     

    Are there any 3rd party components,(like NICs), installed that are not on the original order?

     

    Do you have any hardware issues? Try running built in diags:

    Boot to  F11 on Dell Splash screen, selecting  Boot Manager -> System Utilities -> Launch Dell Diagnostics.  Note any messages and continue testing.

     

     

    Try recreating the SUU without NIC firmware and do NIC separately within OS.

     

    Alternate method to try - booting to the premade bootable ISO ,  or execute DSU (DELL EMC System Update) from the host OS.

     

    Platform Specific Bootable ISO, PER720, 21.12.00

     

    <ADMIN NOTE: Broken link has been removed from this post by Dell>

    DELL EMC System Update, v.1.5.3

    https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=rt3w9

     

    DELL-Charles R

    Social Media and Communities Professional
    Dell Technologies | Enterprise Support Services
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  • ben78

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    Posted January 19th, 2022 07:00

    Hello,

     

    I think I tried everything now.

    No, only originam parts are in the server. So no other  nic's.

    I don't think I'll be using the repository manager again.

    I hope with an image i can recover the server again. This is not a good experience. I made glad i had a back-up server for our production-system.