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Squirrelly

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Squirrelly

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August 23rd, 2008 16:00

Microsoft Outlook 2003

Windows XP, DSL.    I have MO 2003 installed with one identity.  As such, it works fine.  I recently tried to add a second identity.  I followed the wizard's instructions, with the help of my ISP's IT guy, and it looked as though everything worked successfully.  When I open MO 2003, it automatically opens up the main identity account, which is how I want the program to work. 

 

But, when I switch to the second identity, instead of the second identity coming up in a new window all its own the way a second identity would in Outlook Express, the emails for the second identity show up in the main identity window.  Consequently, as I have emails listed according the date and time we receive them, you read through the TO column and you read several to the main identity, then a couple for the second identity, then another for the main, and so on.

 

I contacted Miscrosoft to see if there's any way to get the two identities to switch from one to the other the way they would in Outlook Express, and I received 1-1/2 page email telling me the problem is technical, therefore I need to contact -- and pay for it -- one of several different Microsoft help lines, or, if the program came installed on my computer, which it did, I will have to contact the manufacturer--which would mean calling Dell and paying through the nose to spend 3 hours on hold before getting a tech in far off wherever. . .  You get the idea.

 

So, boiled down to its essence, my question is this:  Can MO 2003 be set up with two identities that will truly "switch" back and forth from one to the other, and if so, how do I  get the program to do this?

 

Thanks, Anyone, who has an answer.

 

Squirrelly 

  • fireberd

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    Posted August 23rd, 2008 20:00

    I have Outlook 2003 and have two e-mail accounts and one the "default" account.  Whenever I get e-mail for either account it shows up in the Inbox and not sorted.  No way I know of to sort it out.
    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
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  • Squirrelly

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    Posted August 24th, 2008 12:00

    Thank you, Fireberd.

     

    Not what I wanted to hear, of course, but so be it.

     

    Would you--or anyone--happen to know if Outlook 2007 has corrected this inefficiency or not?

     

    Squirrelly

  • Dr. Lawrence Ho

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    Posted August 24th, 2008 16:00

    I have three accounts on Outlook and they are are all mixed together.  You can set up an email account from hotmail that will remain separate.   You will need to establish an Hotmail account and import it.
  • Rebel9

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    Posted August 24th, 2008 17:00

    Perhaps the simplest solution is to obtain a second email address for the new account? Most ISP's provide an additional email account if you request. THen, when you start Outlook, you can select which account you wish to use.
  • Squirrelly

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    Posted August 24th, 2008 19:00

    Hello, Rebel...

     

    I set up the second account in Microsoft Outlook 2003 through my ISP.  The techs there don't use MO, so they were surprised to find that mail for both accounts shows up on one page.  They have no idea if this can be remedied or not.

     

    The issue is as problematic as it is because I prefer Microsoft Outlook to any of the other email programs I've used or seen and want to be able to use it for both email addresses.

     

    Squirrelly

  • Squirrelly

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    Posted August 24th, 2008 19:00

    The second email address[not default] is my personal email address which I had for several years on another computer not associated in any way with the one I'm using now.  When we terminated that phoneline and DSL account, my ISP, the same ISP I was using, simply switched the account over to this computer as this computer's second, and, therefore, free, email address.   I did it with them over the phone, and everything worked when we ran the test the setup wizard suggests you run.  This email account we're talking about is my personal address.

     

    I also have a laptop at a different location where I "plug" into a friend's wireless network to get online.  On the laptop I installed Thunderbird, and set up my personal address where it ran fine.  Recently I installed MO 2003 on the laptop and moved my personal address out of Thunderbird and into MO 2003.  I haven't yet tried to put a second email address on the MO 2003 on the laptop, but it would be interesting to see if it works differently there. 

     

    So, as you can see, what I'm trying to do is first find out if MO 2003 is supposed to switch identities the same way Outlook Express would.  If the answer is yes, then, I can proceed with finding out exactly how to get MO 2003 to behave the way it should.

     

    Thanks for all your time,

     

    Squirrelly 

     

     

  • Rebel9

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    Posted August 24th, 2008 19:00

    Did they actually give you a second email address, and if so, when you set up the second account, did you specify that particular address? There is no way that mail destined for one address should show up at another address.
  • Dr. Lawrence Ho

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    Posted August 24th, 2008 20:00

    This may not work.  I have three different Email addresses that all dump into the Inbox.
  • Rebel9

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    Posted August 24th, 2008 20:00

    Outlook will not "switch identities". If you require 2 different accounts, you must set up 2 different profiles in Outlook - each with different email addresses. Then, when you configure Outlook, you can have Outlook prompt you for which profile you wish to use. If you select "a", then you will load that profile and retrieve any messages sent to "a". If you choose "b", you will load that profile and retreive messages sent to "b". You cannot switch profiles during an active OL session. You must close OL and then restart it to choose another profile.
  • Rebel9

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    Posted August 24th, 2008 21:00

    Re you saying that messages to 3 DIFFERENT email addresses are all sent to 1 address?