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schlo1901

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19 years ago

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schlo1901

85 Posts

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7108

November 2nd, 2007 17:00

printer 964 making grinding noise

AIO dell 964,This printer was a replacement for my924,(which was bought in 7/06),on 1/07..even though the 964 is less than a year with me,Dell says that the original warrantee applies and the 964 is not under warrantee??What do you think that will help me understand why a totally different product,less than a year old is subject to the original warrantee??Thanks,I've bought no less that 6 computer packages from Dell in the last 13 yrs. for my familly.
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    Posted November 2nd, 2007 18:00

    I'm confused by your message so please help clarify what you are stating. The 924 was bought in July 2006, and then the 964 was bought in January 2007, correct? Was the 964 bought retail as a separate purchase, or was it bought as an upgrade/replacement for the 924? If it was bought as a complete, separate purchase then the 924 warranty 0f 07/2006 should have no bearing on the 926 at all. If it was bought as an upgrade/replacement then the original warranty overrides the date that the newer model was received. I have experienced this with monitors, and other devices that I have had replaced and even though you get a "new" replacement unit for a defective unit that new unit assumes the old warranty. I hope this helps clarify your question.
  • schlo1901

    85 Posts

    125

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    Posted November 2nd, 2007 21:00

    Thanks for the reply,the964 was a replacement for the defective original one in july/06,924model