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Dell ink cartridges for 962
Printboy007
I got a Dell 962 with two Dell laptops at Christmas and by the time I took the 962 out of the box to replace my HP printer I was over the return date and Dell wouldn't do anything about my problems. I bought the 3300 wireless adaptor so all the computers could use the 962 printer. Everything works together with the US Robotics router and using the US Robotics cards in the IBM Thinkpads printing from anywhere in the area is possible. However when I want to scan anything, either to OCR or make a PDF, it wont work wirelessly. I have to use the USB Cable which is the problem someone else you helped on 5/13 had to do. I don’t like not having the ability to scan wirelessly but that is just one more DELL I have found. It appears the fax is the same way, wont work as advertised.
My most infuriating thing was that I had to buy cartridges from Dell rather than picking them up locally from the large supply stores. I noticed really soon that the 962 was actually the Lexmark X6170 and wondered on this board if those cartridges would work. I was told no they wouldn't which meant that wasn't a solution. I did however begin to refill my cartridges with the Jet Tec refills from Staples and that works except for the annoying message from Dell that the cartridges are empty.
I began to closely examine the Dell and Lexmark cartridges figuring Dell wouldn’t have spent much of anything to make the Lexmark re-brand not being able to use the Lexmark cartridges. So far the only thing I have found that is different is the Dell cartridge has reversed the ink colors in two tanks. They switched the yellow and magenta which means you get the wrong colors when printing. However will the Lexmark cartridges actually work in the 962? While in Staples I noticed they have what they call “Recycle your old inkjet cartridges” and offer to donate $1 to someplace for every cartridge you drop off. Are these the remanufactured cartridges someone mentioned as being available from Staples?
I feel like I’ve been seduced by Dell with their words that don’t quite make the grade when checking for being the truth. No they don’t lie but they come only to close to doing so. I wish I had never heard of Dell but for a while I’m stuck here so I need to figure out how to work around them. Can you answer my questions and give me some suggestions as to ways around the problems?
StillOnHoldForH
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Posted June 11th, 2005 13:00
Hi richelles,
Staples has started to offer a new product called "Simply" ink cartridges. Almost the same price as Dell's...............BUT.............you can pick them up locally. They are offered in B&W and Color and are compatible with Dell's printers. A few people have tried them and posted favorable results...........so if you don't like refilling your own.......you have another option available to you. Good Luck. :smileyvery-happy:
Printboy007
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Posted June 11th, 2005 14:00
"Staples has started to offer a new product called "Simply" ink cartridges. Almost the same price as Dell's"Just to be clear here, these aren't new cartridges, rather 'remanufactured' ones. It's basically a cartridge refill that someone else is performing for you. This could work if you weren't brave enough to attempt a refill on your own. However, I don't believe that there currently is a Staples Simply cartridge that works for the 962 printer...StillOnHoldForH
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Posted June 11th, 2005 15:00
Printboy007 said:"Staples has started to offer a new product called "Simply" ink cartridges. Almost the same price as Dell's"Just to be clear here, these aren't new cartridges, rather 'remanufactured' ones. It's basically a cartridge refill that someone else is performing for you. This could work if you weren't brave enough to attempt a refill on your own. However, I don't believe that there currently is a Staples Simply cartridge that works for the 962 printer...----------------------------------------------------------------------------------------------------------------------------------Yes, you are right.......they call it remanufactured ink. What they offer is compatible to Dell's TO529BLK...@...$25.49 and TO530COLOR....@....$28.49. If either of these two fit the 962...it should work, shouldn't it? If I were to attempt a refill on my own....how the heck do I get the lid off to refill it?Printboy007
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Posted June 11th, 2005 20:00
"What they offer is compatible to Dell's TO529BLK...@...$25.49 and TO530COLOR....@....$28.49 . If either of these two fit the 962...it should work, shouldn't it?"Nope, those models of cartridge won't work. Those would work for the A920, A940, and A960, but would not work for the 922, 942, or 962 models...william_the_sco
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Posted June 11th, 2005 23:00
If your ink carts are the extra capacity flat top model, which they should be, to refill you just peel back the label and the refill holes are right there. It only takes a minute to fill and costs about $2.50.Printboy007
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Posted June 14th, 2005 13:00
- richelles
So I played with this a little more, and may have found a workaround to your first issue (scanning over 3300 wireless network). It's not a full solution, and you still will not be able to scan from the PC, but you will be able to scan to .pdf or OCR from the 962 to the PC. I have updated the steps in my first post accordingly. Let me know if this helps at all!
Message Edited by Printboy007 on 06-14-2005 09:54 AM
Printboy007
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Posted June 11th, 2005 03:00
I'll try to address your concerns here:
Networking scanning is supported with the 3300 wireless adapter, but only from the 962 to the PC. This is assuming you already have a wireless/3300 connection established between the PC and the 962 (which if you are printing successfully, it sounds as if you do). You simply need to:
1. Press the 'mode' button on the front panel of the 962 until 'scan' is selected.
2. Load your document to be scanned in the scan glass or ADF.
3. There should now be a list of PC names that are available over the 3300 wireless adapter. In your scenario there would be only two, the two PC's that are currently printing wirelessly to the 962.
4. Select which PC you would like to send the scan to and press 'select'.
5. You should now see 'Downloading applications list' on the LCD display. It is now scanning your PC for a list of applications that you can send the scanned image to.
6. Choose your desired application and press 'select'.
7. Press the black start button to begin a black and white scan, the blue start button to begin a color scan.
8. You will now be prompted (once the network scan has completed) for input where you would like to save the scan output to. This dialogue will be displayed on the PC that is the recipient of the scan. If you chose an application (IE, Adobe, WordPad, etc), this will now be opened on the PC with the scanned image inside.
If you are trying to acquire scanned images starting from the PC over a 3300 wireless connection (for instance, through the All-In-One-Center), this is not supported. However, you should be able to scan to a PDF, or perform OCR on a document (as you were wanting to do) using the 3300 connection if you choose that application after the 'Downloading applications list' scans your PC, as in the above listed scenario.
As far as print cartridges are concerned, Dell is the only vendor that you will be able to obtain new, working cartridges for your 962. It has nothing do with the cartridges being physically different from the cartridges for the Lexmark X6170, for all practical purposes they are identical in that respect. However, the Dell cartridges are electronically keyed to report as Dell cartridges, the Lexmark cartridges are electronically keyed to report as Lexmark cartridges. The Dell 962 printer (being a Dell branded piece of hardware) will ONLY accept cartridges that report themselves electronically as Dell cartridges. There have been many success stories from people using the different ink refill kits that are available, but this is strictly 'use at your own risk' behavior as far as Dell is concerned. Although, that being said, it is entirely possible that you could refill the cartridges several times or more before needing to purchase a new set.
I'm sorry that you feel deceived. :( I do believe that Dell should have maybe been a little more careful with their wording when they marketed the 962/3300 to have "complete, full functionality over a wireless connection." This is true from a print only standpoint, but for the rest of the features of the All-In-One printers, it is definitely more of a gray area. I really don't have many suggestions for workarounds here for either of your issues. You appear to have done your homework, and have probably exhausted all attempts to resolve them on your own. I can usually help out, but I'm sad to say that I really can't offer up much of anything here. You’ve simply discovered some limitations of the product. Sorry!
Message Edited by Printboy007 on 06-14-2005 09:44 AM