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January 11th, 2010 09:00

Dell 966 Printer not "interfacing" with my dell pc.

Hi Everyone

I posted a while ago about my problem and got a few replies-thanks.  I still cannot print to my Dell 966 printer.  I have uninstalled it, and reinstalled it, replaced the USB cable etc tried a "patch" from someone.  Still no luck.  The printed items simply go into the queue and won't print.  Cancelling all items to print cancels only the last items and the first item to print won't cancel to print and seems stuck "deleting" or "pausing"   Any ideas?

Thanks

9423

  • DELL-Todd S

    4 Apprentice

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    1837 Posts

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    Posted January 12th, 2010 07:00

    Hi,

    Pudgyone has posted quite a bit of information about that model, with troubleshooting steps and next steps.   I recommend, if you haven't, that you review all the steps in this thread and follow them closely.  He's been able to help resolve most people's problems.

    Dell 966 AIO Thread.

    Todd

  • vinc50

    4 Posts

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    Posted January 24th, 2010 18:00

    yes, he had a lot of steps, and i followed all of them- uninstalling the  driver, downloading the patch, replacing the print cartridges and powering off the printer. i am still having the same problem and now dell datasafe online is giving me error messages( I uninstalled that and downloaded the newest version- no success). This all started after jan 9 2010 and i wonder if  restoring my computer to an earlier time will help. What do you think?

  • PudgyOne

    11 Legend

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    30315 Posts

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    106638 Points

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    Posted January 24th, 2010 19:00

    vinc50,

     

    Can you copy a document when you put it under the glass? B&W and color?

     

     

    Rick