Getting the exact same behavior after refreshing the driver from Dell this evening; (post Windows Vista install)

 

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Code 8OOPO46

Source Microsoft VBScnpt runtime error

Here's the thing..., examining the Control Panel/printers folder it appears the printer was installed properly. I can select it, make it the default printer, assign a port, etc.

Unfortunately, any attempt to print from any application produces the error dialog:'Cannot communicate with printer'

One fairly weird thing..., during the download process, everything indicates that you're getting the driver for the Dell 720 'Inkjet'. After installation however, the driver is retitled as 'Dell 720 Photo printer. I think Dell needs to refresh this one.

DennisO

It is XP I use.  I don't know if it is a problem with the software or not, I've completely uninstalled it and reinstalled it using the original disk that came with the PC, still no change.  I've also noted that when I turn the printer on manually it sounds like it's running paper through for a second, then the power button on it starts flashing.  It's a nice printer but I am starting to lose patience and am wanting to take it apart and see how it ticks, so to speak, with no intent of having it work again if I don't soon find an answer.

Being in the support business for years, and then on the other side of the fence, I can certainly empathize and identify with your frustration.

 

Doing my troubleshooting thing for a moment.., here’s my assumptions and/or my understanding of your issue:

 

1. Printer was working just fine…, and suddenly stopped working.

2. Noted behavior is a ‘blinking’ power light and an error dialog that eludes to: ‘…no communication with computer’ (btw: the ‘blinking light suggests the printer is in a ‘standby’ mode – the 720’s don’t have a ‘standby’ mode)

3. Refresh of driver using the original CD…, no results

4. All security patches/updates are current

 

Questions:

 

1. Was there some event that might have preceded this behavior: app or game install, uninstall, patch or security update, power surge, earthquake, etc…?

2.  Was this printer included as part of a Dell bundled package…, say a PC or Laptop along with the printer ?

3.  How recent did you purchase the printer, PC or both ?

4. What release of XP o/s…, SP1 or SP2 ?

5. Are you printing over a network or is this printer connected directly to your PC

6. What kind of paper are you using ? (copier stock or true printer paper? – What’s the lbs wt?)

 

Suggestions: (actually, this whole thing feels like hardware to me…, may want to do/check the following):

 

1. Check connections (assuming your running a USB-to-fire wire connector)

2. Check the power module (back/left) on printer (unplug and re-insert)

3. Try printing from different apps, Word, Excel, PowerPoint

4. Check, remove, replace the ink cartridges. Make sure their seeded and securely snapped in properly

 

Those are my thoughts for now.  Please let me know.

 

DennisO

I run XP, quite possibly it could have been a power spike that caused the problem.  I do have a 2nd newer Dell PC set up that my kids use, I installed the software on it and than tried a different cable, one I know works, still the same problem, the printer light blinks, and nothing works.  So what ever caused the problem was not related to the one computer, it was the same on either computer.  I did get a new Dell 725 with the PC set my kids use, I have now installed it on this computer.  Zorelk

Sounds like you're back in business with the 725. I know I tried to reproduce your 720's behavior on my my own but no dice. I think yours may be destined for the scrap heap.

 

Hope this helped.

 

DennisO

 

 

Yes the 725 works fine.  Thanks for your assistance.

 

Zorelk

I am fast going out of my mind here.  My pal's 720 will not load into his Dimension. It loads OK into my PC plus 3 other straight (non-Dell) and works fine so it's not broken.  I have removed the printer via Ctrl. pnl and then gone through the registry and shifted out all references to the 720.  Then re-boot and go through the motions again. Comes up with the "Can't communicate" screen.  It's not just the 720 as I've tried a Lexmark (which as we should all know is the base unit for the 720) and that actually installs but at the very end  when it's supposed to be printing a test page,  it goes off song and up comes the "Can't communicate" screen

Wits end wants to know,  will it be possible to install a completely different printer,  say an HP of some sort? I can't go on working on this wretched thing,  it's a friend so no charge and it's amounted to about 20 man hourse this week alone.

I'm supposed to be semi-retired. Ha!

 

docusk