does the printer give you an error message ?  or does it just ignore anything sent to it ?

It ignores everything! We've tried everything to get it to work bar throwing it out the window (:smileymad:)!! Any ideas??

Since it doesn't respond at all, you'll want to confirm the ip address hasn't changed. Print out a network settings page. (Press 'Menu' until you see "Network Setup", then scroll across to "Print Sys. Data" and press 'Select' twice.) Compare the ip address with the one you find in the printer properties window on your computer. They should be identical.

Another possibility is security software (anti-virus or firewall) blocking communication to the printer. Try disabling that type of software for troubleshooting purposes. (Don't forget to turn it back on again! I know it sounds like a no-brainer, but I've forgotten to do it more than once.)

Fabulous!!! IP address fix worked! How weird!

 

Thanks for your help!