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JamesKellyJohnson
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December 10th, 2021 13:00
WD19TB Docking Station not Delivering Power
Hi all,
I'm running a Precision 5530 with a WD19TB docking station. Suddenly today, the docking station has stopped delivering power to the laptop. Everything else is working great. It's just not charging. I've updated the firmware on the docking station and have the latest chipset driver. Any ideas what I might try to troubleshoot?
Thank you,
James
jameskellyjohnson . com
JamesKellyJohnson
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6 Posts
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Posted December 17th, 2021 07:00
Thank you. I also just sent over xml export of my system information from Dell Command | Update.
DELL-Cares
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Posted December 17th, 2021 07:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
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DELL-Cares
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Posted December 11th, 2021 07:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice