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Bluetooth missing in Dell Precision Tower 3420 with Intel Dual Band Wireless AC 8260
Hi! I have a Dell Precision Tower 3420 with Intel Dual Band Wireless AC 8260 wireless card and the bluetooth functionality is gone. In the device manager bluetooth does not appear and in the diagnosis of Windows 10 (v 2004) it indicates that there is no compatible bluetooth device in the computer, when it worked correctly until a while ago.
I have contacted Windows support and have been instructed to repair the OS; I have done it and the problem persists. I have also contacted Intel and they tell me to speak to Dell as it is the manufacturer as well as Windows support who point out to me that Dell needs to provide a suitable driver.
I have tried to install / uninstall / rewrite the drivers and there is no way; I have installed the latest version of Intel and the latest available in the Dell download area for my computer and there is no way, I am still without bluetooth.
When will Dell release a compatible driver for W10 2004?
Regards,
1703
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Posted July 29th, 2021 19:00
Not a Windows issue. A Dell issue. Bluetooth is not supported with this card on that Dell. Buy a card or dongle to get BT.
Read the following to confirm (it says BT is not supported with this model and card):
1690
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Posted July 30th, 2021 05:00
Device Manager show the Intel(R) Dual Band Wireless-AC 8260 bluetooth device fine, but Windows don't detect any bluetooth device. Intel and Windows offical suppor couldn't solve the problem. They say Dell must provide the good drivers... but Dell is missing.
I bought the T3420 with Dell Intel(R) Dual Band Wireless-AC 8260 integrated (from Dell store). Device is using PCI port (not M2 like KB000147132 refers) and for a long time it works fine, but suddenly it stopped working. I think is a Dell driver problem.
Thanks for reply.
1687
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Posted July 30th, 2021 09:00
Have you tried a live linux distribution, to check if the bluetooth is working there ?
1685
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Posted July 30th, 2021 10:00
Ah, so it's not an M2 in the mobo, but rather a PCI card. Ok, thanks. If it worked before I'd reseat the card and reboot. If the PCI card has an M2 form factor card in it, I'd reseat that. Blow all dust out of sockets when you do this. The boot and it it doesn't work go to dev mgr and delete the device, then force a new hardware survey. Should reload the latest drivers. If that doesn't work, maybe buy a new pci-based wifi/BT card.
1682
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Posted July 30th, 2021 15:00
8260 does not come with bluetooth
Precision T3420/T3620 with Intel Dual Band Wireless AC 8260
WiFi adapter has no Bluetooth functionality
https://www.dell.com/support/kbdoc/en-us/000147132/
If you had that option then ...
Do a fresh start Reset then download and install the OEM Drivers for your model.
You get going with fresh start by right clicking start menu and running admin command prompt
then type this into the window
systemreset -cleanpc
click next
1637
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Posted August 9th, 2021 02:00
The T3420 is Optional: Intel Wireless 802.11ac card (No Bluetooth) if your pc had Wireless then your Bluetooth is third party
claytonb
1 Rookie
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37 Posts
1742
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Posted July 25th, 2021 10:00
Windows 10 do have Bluetooth drivers included and should install fine, I guess there is no Bluetooth device attached to the computer.
Does Device Manager show any errors or uninstalled drivers?
There are many USB Bluetooth dongles on the market for around $10