Welcome to the forums :emotion-21:

I'm afraid not.  Orders can't be cancelled once they show as 'In Production'.

Although you could refuse to accept delivery - or to return the product to Dell yourself, you could be liable for a restocking fee.

I'd be happy to look into this for you. Let me go ahead and see what your options are. Do you have an order number? Using this number, I can check to see the status of your order in our system. Thanks!

Jacquie,

Since you're new to the forums, here is the instructions for a member to contact you.

Please click contact, start a conversation with Dell-Jacquie K (email button doesn't work, never did)

The person can send you the informarion, like service tag, order number or any other information you need. Posting some information in the forums is against Dells Terms of Use (TOU)

You may not post any of the following:

Dell employee name (full)

Dell employee email

Dell employee phone/extension

case number

tracking number

customer number

order number

service tag number

email addresses will be removed by admin for privacy concerns

Rick

Jacquie,

You'll also need to go to expand user panel, gray thing at top of page.

Click edit profile

Content editor (enhanced)

Site options

Under email, yes to all

Under allow conversations, change it to allow from all users.

Save

Then collaspe the user panel.

Rick