DouglasRobinson,

Can you clarify what you mean when you say...

All wireless devices are working well except I cannot connect to the two wireless network connections that are correctly identified in the router and on this one computer

Rick

Rick,

When I set up my new router I installed my network w/SSID and the router
came programmed with its own network (NETGEAR).  These two wireless
connections were properly added to my computer wireless network.  Both are
displayed on my Dell computer and both have a strong signal strength, yet
neither of which I can connect.  My router also provides wireless
connection to my television, computer downstairs, IPAD, my daughters Kindle
and phone....all work well.  Further, my router can display a graphic
depiction of the connections; I can see all the connections visually,
except my Dell computer.  To make it even more confusing, I can hard line
the Dell computer through the router and it works perfect...yet when I
disconnect the Cat 5 cable, and the computer goes into Wireless Mode...it
will display the wireless connections but not connect to them.  I'm fairly
technically skilled, and think I have it narrowed down to the wireless
adapter...but according to the Windows diagnostics tools, it's working
properly with the most updated driver.  With the Dell Support
diagnostics, it indicated there was an updated driver for the adapter, but
it will not download (not compatible with the 1750), even though the
diagnostic indicates it's needed.  Thanks for your thoughts/time on this
issue...it has been a struggle.

DouglasRobinson,

Let's first try...

Start, control panel, network and sharing center, manage wireless networks.

Remove all the wireless networks.

Start, all programs, accessories, right click on command prompt, left click run as administrator. Type

netsh winsock reset catalog

This will reset the winsock catalog

Restart the computer with the ethernet cable unplugged.

Places to look to see if your Connection is enabled

If you cannot connect, Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

 

What virus program and firewall are you using?

 

 

Rick

Rick,

Removed the two wireless networks, connections were enabled, and
the system info is below. Virus Pgm and Firewall is Norton 360.

C:\>systeminfo

Host Name: ROBINSON4285
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner:
Registered Organization:
Product ID:
Original Install Date: 11/11/2010, 1:34:48 PM
System Boot Time: 3/8/2014, 6:09:17 AM
System Manufacturer: Dell Inc.
System Model: Inspiron 1750
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 23 Stepping 10 GenuineIn
tel ~2100 Mhz
BIOS Version: Dell Inc. A06, 12/7/2009
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 4,056 MB
Available Physical Memory: 2,032 MB
Virtual Memory: Max Size: 8,111 MB
Virtual Memory: Available: 6,077 MB
Virtual Memory: In Use: 2,034 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\ROBINSON4285
Hotfix(s): 269 Hotfix(s) Installed.
[01]: KB2849697
[02]: KB2849696
[03]: KB2841134
[04]: KB2670838
[05]: KB2592687
[06]: KB971033
[07]: KB2305420
[08]: KB2393802
[09]: KB2425227
[10]: KB2446710
[11]: KB2475792
[12]: KB2476490
[13]: KB2478662
[14]: KB2479628
[15]: KB2479943
[16]: KB2484033
[17]: KB2485376
[18]: KB2487426
[19]: KB2488113
[20]: KB2491683
[21]: KB2492386
[22]: KB2497640
[23]: KB2503658
[24]: KB2503665
[25]: KB2505438
[26]: KB2506014
[27]: KB2506212
[28]: KB2506223
[29]: KB2506928
[30]: KB2507618
[31]: KB2507938
[32]: KB2508272
[33]: KB2508429
[34]: KB2509553
[35]: KB2510531
[36]: KB2511250
[37]: KB2511455
[38]: KB2515325
[39]: KB2518869
[40]: KB2522422
[41]: KB2524375
[42]: KB2525694
[43]: KB2529073
[44]: KB2530548
[45]: KB2532531
[46]: KB2533552
[47]: KB2533623
[48]: KB2534366
[49]: KB2536275
[50]: KB2536276
[51]: KB2539635
[52]: KB2541014
[53]: KB2544893
[54]: KB2545698
[55]: KB2547666
[56]: KB2552343
[57]: KB2555917
[58]: KB2556532
[59]: KB2559049
[60]: KB2560656
[61]: KB2562937
[62]: KB2563227
[63]: KB2563894
[64]: KB2564958
[65]: KB2567053
[66]: KB2567680
[67]: KB2570791
[68]: KB2570947
[69]: KB2572077
[70]: KB2574819
[71]: KB2579686
[72]: KB2584146
[73]: KB2585542
[74]: KB2586448
[75]: KB2588516
[76]: KB2603229
[77]: KB2604115
[78]: KB2607712
[79]: KB2616676
[80]: KB2617657
[81]: KB2618444
[82]: KB2618451
[83]: KB2619339
[84]: KB2620704
[85]: KB2620712
[86]: KB2621440
[87]: KB2631813
[88]: KB2633873
[89]: KB2633952
[90]: KB2639308
[91]: KB2639417
[92]: KB2640148
[93]: KB2641653
[94]: KB2641690
[95]: KB2644615
[96]: KB2645640
[97]: KB2647518
[98]: KB2647753
[99]: KB2653956
[100]: KB2654428
[101]: KB2655992
[102]: KB2656356
[103]: KB2656373
[104]: KB2656411
[105]: KB2658846
[106]: KB2659262
[107]: KB2660075
[108]: KB2660465
[109]: KB2660649
[110]: KB2661254
[111]: KB2665364
[112]: KB2667402
[113]: KB2676562
[114]: KB2677070
[115]: KB2679255
[116]: KB2685811
[117]: KB2685813
[118]: KB2685939
[119]: KB2686831
[120]: KB2688338
[121]: KB2690533
[122]: KB2691442
[123]: KB2695962
[124]: KB2698365
[125]: KB2699779
[126]: KB2705219
[127]: KB2709162
[128]: KB2709630
[129]: KB2709715
[130]: KB2709981
[131]: KB2712808
[132]: KB2718523
[133]: KB2718704
[134]: KB2719857
[135]: KB2719985
[136]: KB2724197
[137]: KB2726535
[138]: KB2727528
[139]: KB2729094
[140]: KB2729452
[141]: KB2731771
[142]: KB2731847
[143]: KB2732059
[144]: KB2732487
[145]: KB2732500
[146]: KB2735855
[147]: KB2736233
[148]: KB2736422
[149]: KB2739159
[150]: KB2741355
[151]: KB2742599
[152]: KB2743555
[153]: KB2749655
[154]: KB2750841
[155]: KB2753842
[156]: KB2756822
[157]: KB2756921
[158]: KB2757638
[159]: KB2758857
[160]: KB2761217
[161]: KB2761226
[162]: KB2762895
[163]: KB2763523
[164]: KB2769369
[165]: KB2770660
[166]: KB2773072
[167]: KB2778344
[168]: KB2778930
[169]: KB2779030
[170]: KB2779562
[171]: KB2785220
[172]: KB2786081
[173]: KB2786400
[174]: KB2789645
[175]: KB2790113
[176]: KB2790655
[177]: KB2791765
[178]: KB2798162
[179]: KB2799494
[180]: KB2799926
[181]: KB2803821
[182]: KB2804579
[183]: KB2807986
[184]: KB2808679
[185]: KB2808735
[186]: KB2813170
[187]: KB2813347
[188]: KB2813430
[189]: KB2813956
[190]: KB2820197
[191]: KB2820331
[192]: KB2823324
[193]: KB2829361
[194]: KB2830290
[195]: KB2832414
[196]: KB2833946
[197]: KB2834140
[198]: KB2834886
[199]: KB2835361
[200]: KB2835364
[201]: KB2836502
[202]: KB2836942
[203]: KB2836943
[204]: KB2839894
[205]: KB2840149
[206]: KB2840631
[207]: KB2843630
[208]: KB2844286
[209]: KB2845187
[210]: KB2845690
[211]: KB2846960
[212]: KB2847077
[213]: KB2847311
[214]: KB2847927
[215]: KB2849470
[216]: KB2850851
[217]: KB2852386
[218]: KB2853952
[219]: KB2859537
[220]: KB2861191
[221]: KB2861698
[222]: KB2861855
[223]: KB2862152
[224]: KB2862330
[225]: KB2862335
[226]: KB2862966
[227]: KB2862973
[228]: KB2863058
[229]: KB2863240
[230]: KB2864058
[231]: KB2864202
[232]: KB2868038
[233]: KB2868116
[234]: KB2868623
[235]: KB2868626
[236]: KB2868725
[237]: KB2872339
[238]: KB2875783
[239]: KB2876284
[240]: KB2876315
[241]: KB2876331
[242]: KB2882822
[243]: KB2883150
[244]: KB2884256
[245]: KB2887069
[246]
Network Card(s): 2 NIC(s) Installed.
[01]: Marvell Yukon 88E8040 PCI-E Fast Ethernet Contr
oller
Connection Name: Local Area Connection
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
IP address(es)
[01]: 192.168.1.6
[02]: fe80::857f:d12e:5b34:89bf
[02]: Intel(R) WiFi Link 5100 AGN
Connection Name: Wireless Network Connection
Status: Media disconnected

DouglasRobinson,

I cannot help you with the two network adapters removed. I needed that information.

Network Interface would also be helpful

Norton has been known, if not updated, to block a connection. I would get my product key using Belarc Advisor then use the Norton Removal Tool to remove Norton. After you restart, see if you can connect. If yes, the reinstall Norton.

Rick

Rick

Rick, No network adapters were removed, only the two network connections as you recommended. Norton updated....also installed on another device with no connectivity issues.

DouglasRobinson,

You said...

Removed the two wireless networks, connections were enabled, and
the system info is below. Virus Pgm and Firewall is Norton 360.

Look in these places to see if your Connection is enabled

I suspect Norton is causing the problem. If you get your product key, using Belarc Advisor then uninstall Norton using the Norton Removal Tool After you restart, see if you can connect.

Here is a list of My Intel WiFi 5100 AGN Connectivity Settings

Start, all programs, accessories, right click on command prompt, left click run as administrator. Type

netsh winsock reset catalog

This will reset the winsock catalog

Rick

Rick,

Connections are enabled; Norton 360 is updated and most likely not the issue since it is also used on another wireless device which is working well.  The connectivity settings are/were as you've recommended and the winsock catalog was reset.....still no wireless connectivity to this computer, but works great when hard lined to the router even though the other 4 wireless devices in the house are working well.  

Hello,

I'm Harry from Norton Support team. To re-confirm, please turn off the Smart Firewall from Norton 360 temporarily and then check if you can get the wireless connection. Also, check the Network Security Map in Norton 360 and make sure that your wireless router is set to "Full Trust" to allow all communications. Let me know how it goes.

Thanks!
Harry

Hello Harry, I turned off the Smart Firewall then checked the wireless connection...didn't recognize any wireless connection. Checked the Network Security Map...couldn't set router to Full Trust as it did not identify the router. Having set up two wireless connections (NETGEAR and my own) on my computer, both are listed on my wireless connections but neither connect. I have 4 other devices on the wireless router, all work fine, including another desktop that also has Norton 360. My initial thought was my wireless adapter, but the device manager indicates it too is working properly.