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CuriousGeorge2018

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9 years ago

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May 9th, 2018 17:00

S2417DG, A0x revisions?

I received two monitors today. One was A03 direct from Dell and one was A05 from Amazon. What is the latest revision direct from Dell?

  • 3130

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    Posted May 10th, 2018 06:00

    The A03 was purchased new direct from Dell. I have already requested a replacement and both monitors have been shipped back.
  • DELL-Chris M

    Community Manager

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    Posted May 10th, 2018 06:00

    In any exchange, Dell cannot "choose" the revision. You simply get the next one queued up. I am curious as to what they told you? I have no idea how Amazon would handle this.


    DELL-Chris M (old account)

    #IWork4Dell

  • 3124

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    Posted May 10th, 2018 06:00

    Amazon has a return policy so I got a refund from them. I was told by the Dell customer service agent that I could get the monitor with the latest revision and that they would put this in the notes. I don’t know if this will happen though. Each Dell agent I’ve asked regarding revisions has said something different. In this case, what would you suggest? I would prefer a newer revision that helps with the images on the monitor, but also am without a monitor at the moment.
  • DELL-Chris M

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    Posted May 10th, 2018 06:00

     

    * I was told that A06 would start shipping from Dell in August of 2017 for NEW purchases
    * Was that A03 purchased NEW directly from Dell? Or purchased from the Dell Factory Outlet?
    * What are both 20 digit S/N? Check the monitor labels, not the boxes
    * Send me via Private Message the service tag numbers
    * Both should be set to Factory defaults =
    - Press the Menu button
    - Go to Others
    - Choose Factory Reset On


    DELL-Chris M (old account)

    #IWork4Dell

  • DELL-Chris M

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    Posted May 10th, 2018 07:00

     

    All I was told was if purchased new, the monitor would have the latest revision installed. The only way to really know the version would be to enter the Factory Service Menu and check the firmware version. But I do not have that instruction. Another S2417DG user would have to discuss how to do this.

    The S2417DG and Nvidia G-SYNC 165Hz are tricky. The latest Nvidia driver must be installed, you must be using DP to DP. Images should be tested using =
    * all of the Hz (60/85/100/120/144/150/155/160/165)
    * all six Color- Preset Modes
    * Display- Response Time Normal and Fast

    So lots of configurations to test to find the best one for you.


    DELL-Chris M (old account)

    #IWork4Dell