Hi thomas2717 ,

Welcome to Dell community.

Kindly Open the "Dell Backup and Recovery" Tool .

Click on the "Update" tile .

Please burn the disk again once the update is complete.

Let us know the status once done.

Hi Harish,

Thanks for the reply! The issue does not appear to be with the back up/restore utility rather with the DRIVE itself. I tried buring a ISO and the same result.

Thomas

Hi Thomas,

If you suspect an issue with the Optical drive you could run the 32 Bit diagnostics on the drive.

Please follow the instructions below.

Restart the computer.

1. As the computer boots, press when the Dell Splash Screen appears.
2. When the Boot menu appears, highlight the Boot to Utility Partition option, or the Diagnostics option and then press   to start the 32-bit Dell Diagnostics. 
3. Press the   key to highlight Test System Press   to continue to 32-bit Diagnostics.
   
   

1. Express Test will run a quick test of devices in the system. This typically can take 10-20 minutes.
2. Extended Test performs a thorough check of devices in the system. This typically can take an hour or more.
3. Custom Test used to test a specific device or customize the tests to be run. Exit to MS-DOS will exit the diagnostics to a command prompt.
4. Symptom Tree. This option lists the most common symptoms and allows you to select tests based on those symptoms.

Please find more information on 32 bit diagnostics from the link below.

http://dell.to/glactI

Hi Harish,

Thank you for your continued support! I ran the dell diagnostics and no issues were found. Could you kindly let me know where I can download the drivers for the matshita uj-167 bluray device? Also, any other suggestions that I can try?

Thank you!

Hi Thomas ,

You could uninstall the DVD drive from the device manager and restart the system so that the drivers are automatically loaded and check if you are able to burn the media.

Hi Harish:

Tried that too and did not fix it. I followed 'Osprey's Optical Drive Troubleshooting Guide' posted here on the Dell Community - still a no go. 

Even Microsoft Fixit detected something (could not grab the message) then went on to attempting to resolve issue, but the problem still persists. I have enclosed a snap shot of what ImgBurn software returns when a burn is in progress.

Hi Thomas,

Please delete the upper and lower filters and also run the Fixit and revert with your findings. Please find the instructions below.

1. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.

 If you are prompted for an administrator password or confirmation, type your password or click Continue.

1. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Warning There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before you change the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default value is DVD/CD-ROM and the Class value is CDROM.

1. If you see UpperFilters in the pane on the right side, right-click UpperFilters, and then click Delete.
2. Click Yes to confirm the removal of the UpperFilters registry entry.
3. If you see LowerFilters in the pane on the right side, right-click LowerFilters, and then click Delete.
4. Click Yes to confirm the removal of the LowerFilters registry entry.
5. Exit Registry Editor, and then restart the computer.

Once the filters are deleted please click on the below mentioned link to run Fixit. Also you could private message me the system Service Tag. I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

http://bit.ly/ibV0SO

Hi Harish,

Followed up with Dell Technical Support and the Drive is marked for replacement.

Thanks for your help & Support.

The issue is now resolved after replace the BDROM drive.