Hi devans99,

You can uninstall the touchpad driver from the programs and features then re-install the touchpad driver. Please follow the steps below to uninstall the touchpad driver.

Start > in search box type in programs and features > select the touchpad driver right click on it and uninstall.Please use the link below to download the touchpad driver.

http://dell.to/SoDSL9

Please do reply for further assistance.

Hi, I have tried that but the settings are still not being remembered. It actually seems to be the pointer speed setting that gets reset. Other settings such as the touch pressure are saved across reboots.

Thanks for the suggestion, that seems to have done the trick. I do have another Win 8 machine, so I logged into that one and set the pointer speed, then logged into my xps 12 and the speed had changed. I haven't experimented further to fully understand the syncing behaviour. Thanks for the tip.

David.

I have exactly the same problem, but the suggested cause couldn't be right for me, because I have only one Windows 8 machine and I don't even use a Microsoft account to log in. I have installed the latest Cypress driver, but the problem persists.

Hi ozmurray,

You can update the BIOS, Chipset and uninstall the touchpad driver and then re-install the touchpad driver. Please use the link below to download the drivers.

http://dell.to/UCessP BIOS

http://dell.to/TNqKgo Chipset

You can uninstall the touchpad driver from the programs and features then re-install the touchpad driver. Please follow the steps below to uninstall the touchpad driver.

Start > in search box type in programs and features > select the touchpad driver right click on it and uninstall. Please use the link below to download the touchpad driver.

http://dell.to/UMuTno    

Please do reply for further assistance.

Still problems with updated driver

See this thread. en.community.dell.com/.../reply.aspx.

Touchpad becomes slow, unresponsive, inaccurate. A major blight on an otherwise great computer.

That link didn't work for me, even with the "reply" bit removed.

I am also experiencing this problem.  I am finding the track pad on the dell xps 12 rather frustrating.  Sometimes it appears to freeze and not respond to clicks and then will be fine again in a few seconds.  I have changed a lot of the default Cypress TrackPad settings in order to obtain better response results however one setting, the "pointer speed" setting, is never remembered after rebooting the machine.  The other settings seem to hold ok, just not the pointer speed.  I need to keep changing this after every login in order to improve the useability of the touchpad.  I have uninstalled and reinstalled the drivers as mentioned above, and don't have any machine synching so I'm not sure how to fix this.  If the trackpad was fixed and an update made available it would make this machine pretty good.

I also find the trackpad on this system unusable, with latest drivers. It's difficult to understand why a system on which I spent around $2000 does not have a functional input device, or indeed why I have a trawl through forums and software updates to get basic functionality like this working. There are numerous problems:

- The trackpad becomes unresponsive for a second or two every couple of minutes

- It is not responsive enough to pressure even on the lowest settings - simple test: uninstall the Cypress software and the pressure sensitivity is great; reinstall the software and set touch pressure to the lowest setting and responsiveness is poor again

- It is missing support for the simplest gesture possible - two finger tap (=right click) - which makes using a laptop trackpad infinitely easier as you no longer have to move your hand to right click. There is a 'hold two fingers on the touchpad and click option' for this, but it is still not as useful as a two finger tap gesture.