UNSOLVED
Closed
NY
Nathan yeh
6 Posts
0
5187
February 25th, 2003 20:00
So dell still havent sorted the power management problem out.......
I have returned my laptop and got a full refund and i was the one that started the long massive thread, i see that rollie has locked the thread.
However, i also see dell havent fixed the problem, i identified the problem back in october, over four months it still hasnt been fixed, you have to say that this is disgraceful. You lot really deserve better.
One thing i would say, there is no point in asking dell to fix this problem, demand a full refund, and dont recommend dell to anyone again. This whole saga has cost them thousands.
I have the toshiba 5200/5205 laptop, top class, exactly how a system should run!!!!
361
0
Posted February 26th, 2003 21:00
All,
Thank you for using the Dell Community Forum.
I locked the thread for the very reasons I stated. At over 500 messages it was unwieldy at best. There are more threads than ever on this subject, and I created several new threads before locking the old one. If I am trying to hide the problem, then I am trying to hide it by planting a forest around it.
Please see the following Microsoft Knowledge Base article.
The Processor Performance State Is Not Restored to the Maximum State If the CPU Runs at 100 Percent
As mentioned in the article, there are cases where the Power Settings in the Registry will be corrupted. The problem with the fix mentioned in the article is that it does not correct the problem, it only prevents the problem in systems where the problem has not already occured. We are working on a fix that will correct the problem, for those who have it, and then apply the update from Microsoft to keep the problem from happening again.
I do not have an exact date on when we will be posting our fix, but I will post to the forum as soon as I have that infromation.
361
0
Posted February 26th, 2003 21:00
I liked that forest comment361
0
Posted February 5th, 2004 13:00
How do you perform the hotfix in the microsoft article. I am a moderate computer user, but I don't see anything to install or download. What do I need to do to perform the hotfix on my I8200? Thank you for your help.
newguy007
91 Posts
361
0
Posted February 25th, 2003 22:00
Good to see you are still around Nathan -
Dell has fixed the problem - They just haven't released the new model yet. They locked your thread to hide the situation.