Could be due to overheating.  Scanning is a fairly processor intensive process, so it may be just loading the CPU up and overheating causing it to shut down.  Does it shut down otherwise and does it get really hot on the bottom?

Yes!  I always thought it got too hot but thought it was my imagination!  But yesterday I had it on for much longer than usual so I thought that's why it was so hot.  So I tried to run the scan first thing this morning when it was cold and it did shut down once but I finally got through a full system scan.  However, it found and quarantined novarg virus!  I don't know how I got it, I was running live update everyday since I heard about the mydoom.  Anyway, I didn't know this message board existed and am very happy to have found it.  This computer is just a little over a year old and I have always felt it was a lemon and now after reading what you guys have written, I'm thoroughly convinced!  I've had three major and other minor problems with it so far and am just as frustrated as the rest of the people on this board.  I have wasted hours of my time on the phone with (or waiting for) technical support.  I guess I can now expect an overheating problem with it, too, to add to my list!  I agree this system should be recalled, I'm tired of having to send it back or get new parts. 

Jeanne 

LoisJeanne

 

Hi I had the same problem and then I cleaned the heatsink and everything works now.  I still run into problems because this system is terrible but no more shutdowns.  RaPhfromthe south has the solution step by step follow that it worked for me see what happens and let me know!

 

tlfca t.frederick@sympatico.ca