Trying to restore inspiron 1545 to the default factory configuration, the recovery/restore partition on the original hard drive was not working so I ordered the dell recovery & restore usb key based on my service/express code numbers. The order  was received, Part # H3M2J - Dell Direct USB Recovery Key Win7 Home Premium 64-(KIT,SW,W7HP64,USB,WW,MUI,DT)

Pretty simple instruction steps to follow using this restore usb key, however during the initial process, it say "Platform not supported, the dell recovery & restore USB key may not fully restore your system". "Proceed Anyway" was the option given. I then call for support but they wanted me to pay for support since the above machine is out of warranty, I called for support for the usb key I ordered but encountered an issue with it saying " Platform not supported, the dell recovery & restore USB key may not fully restore your system". For the above reason, I was expecting support  not for the laptop but for usb recovery & restore key. Am I missing something here?

Anyway, the technical support person said either I pay for support or connect me to  a customer service for refund of the usb key.

I agreed for a refund, during the refund process, I wanted to understand why I am not able to get support for the usb key unless I paid to get support, but I was disconnected  from Dell's end.

I did not get a call back, and I do not need unwanted stress hence I did not call again, by the way, I tried the "Continue Anyway" button and the process went through all the way to the end without any issues.

Is my system platform supported by this Dell Recovery & Restore USB Key? Even though it restored the OS after the above hiccup?

Thanks for inputs.

Felix. 

I tried again but met with the same issue.