UNSOLVED
Next Business day support - what a joke
I have a Latitude e6520 that is about two months old.
It freezes everyday for about 10 seconds and then shuts off completely.
Contacted Dell support and I did the hardware diagnostics. All good there. Then Dell support found some critical events logs in Windows 7 about some Kernel errors. They said it could be the RAM and will get it replaced. That was on Wednesday. Today is Friday. Still waiting.
Yesterday I was suppose to get a call from the contractors they use for this stuff and nobody bothered to call me. I reported this FOUR times yesterday.
This morning the technician called and asked what time between 12:30 and 2:30 will suite me. I said 2pm to which he replied "That's too late". He didn't pitch.
Called Dell support again. They can't do anything about it.
Question: What is the next business day support worth if they can't get that right or even bother to followup if it happened? Why should the customer be the one waiting and complaining and still nothing happens.
YOU SUCK DELL NEXT BUSINESS DAY SUPPORT !!!!!!
Stevishere
3 Posts
541
0
Posted March 18th, 2013 20:00
Get a Lenovo
caipat
5 Posts
541
0
Posted August 8th, 2011 12:00
i agree 100%, we had two brand new out of the box e6400 burn up(i mean dead) within 45 minutes of powering them up. Keep in mind we have next business, gold care blah blah blah, With all of that, it took two weeks for some clown to show up with one defective used motherboard to install in my two brand new laptops. We sent them back after going around and around with these people. I had a new employee wait for their machine after reordering another one. Guess what, it died within 5 hours of handing it over to him. Another refurbed motherboard shows up, get him going and a few weeks later i get a call. You guessed it dead. I talked to him this morning in singapore, More problems with the laptop but he doesnt want to deal with dell, with good reason. We're looking for alternatives now.