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rkircher

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13 years ago

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rkircher

15 Posts

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20262

July 31st, 2013 13:00

Latitude D420 Won't Start

I have a D420 that won't start.   When I press the power button the green power light comes on the and stays of for a second or two and then it goes off.  No other sign of life.  This is true on battery or plugged in.   When plugged in and left off the battery light blink green.   

Ive done the 30 second reset on the power button.  pulled the ram hard drive and wifi card.  Same results.  

Any idea's before I start buying parts.  

Thanks Rob

  • DS

    DELL-Saharsh K

    6 Operator

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    1518 Posts

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    Posted July 31st, 2013 13:00

    Hi Rob,

    Please try powering on the system on AC Adapter with battery disconnected and check if you are able to power on the system. If not I will suggest you to try another good know AC Adapter to check. If the issue still persist, then you may consider replacing the parts.

    If the system is under warranty, please share the system's Service Tag and Owner's/Company's Name with me via private message (click my username and then click Start Conversation). If the system is out of warranty, you may contact Dell’s Outside Warranty Repairs team at 1-800-288-4410 (Applicable for US Customers).

    If you are in the USA, you may contact our Spare Parts and Accessories department on 1-800-372-3355. Please refer to the link for more information http://dell.to/134esce. If you are in a different region, go to http://dell.to/18NmI2D select the country/region from the top, scroll down and click on 'Contact Dell Sales' to get the contact information.

    Please reply if you have any questions.

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