I'd have to say this is the most disappointing piece of machinery I have ever gotten, and I had such high hopes. Hoping someone can help me here.

I just bought this computer less than 2 weeks ago, and it has given me a litany of problems. Let me list them here:

1) Often, when waking from sleep, it will work kind of choppily for about 2-3 minutes, then suddenly crash and give me a DRIVER_POWER_STATE_FAILURE. It will then restart.

2) Often, when waking from sleep, the touchpad will stop working. I would have to restart the computer in order to get the touchpad to start working again.

3) Not sure if this is a Dell thing, but I can't seem to find the Australian scrolling option on Google Chrome (the pointer-overlay page, and the general Devices setting on Chrome seems to simply not exist on this computer. It is very puzzling).

4) I was using Skype this morning for a conference call on a headset, and Skype crashed. Ever since, whenever plug in a headphones, even when there is no audio playing, there will be VERY LOUD static coming through the headphones - so loud that you don't even need to put on the headphones to hear it. When the headphones are not plugged in, audio is normal.

To try and fix these issues, I ran the diagnostic - both for the whole computer and for audio. The whole computer thing was fine. The audio diagnostic came up with something like low audio detected or something for the headphones.

I then did a factory reset - twice - both the normal reset and the deep reset (for recycle). Neither worked - the audio problem is still a problem.

Dell has suggested that I reinstall the Audio, Video, and Touchpad drivers. The problem is, for some reason, the support site is not detecting my service tag or my express service code (on the phone, it took them an HOUR to find the device). It keeps wanting me to download the drivers for the Dell Inspiron 15. Which is not what I have.

Anyone else having any of these problems and know of any fixes? Because the best solution I can come up with right now is to return the *** thing and get a Lenovo...

Thanks!