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Inspiron 15 7537 - Backlit keyboard not working
Hi,
Apart from the general advice of 'press the backlit keyboard key' I cannot find any help on what might be stopping my keyboard backlight from working.
How do I resolve this, how do I raise a support ticket with Dell? Been trying to find a way to contact Dell support for over an hour now.
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Posted July 28th, 2014 07:00
the Dell Inspiron 15 7537 most certainly DOES have a backlit keyboard, so your reading material is in error.
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Posted November 25th, 2014 02:00
So I have had the same issues as you! Read a while back while searching general back lit keyboard issues, that the keyboard power ribbon cable may not be plugged in (dont know why)!! Finally had the time to open it up to find it was not f-in plugged in the first place!!!!!!!!!!!!
As soon as I plugged it in, reassembled it, & booted it up viola, backlit keyboard!
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Posted December 12th, 2014 16:00
I had the same issue with backlt keyboard not lighting up!
After help from the help desk, with their agreement (i.e. not affecting the warranty) I removed the keyboard. Both cables were connected, but the smaller cable had an extra twist in it. It didn't look right... so I pulled it out of the connector, put it upside down (taking the twist out of the ribbon cable) and plugged it back in... and now the backlit function works.
I followed this YouTube link for how to remove the keyboard:
https://www.youtube.com/watch?v=tNTpyG7FZCYLuckily I'd had previous experience of taking computers apart, so this wasn't too diificult for me. But if you have not taken apart computers, the final part of the process with the cables seems quite delicate.
The picture shows the smaller cable removed from its socket, there is a 90° twist/corner as part of the design, but the additional twist was not intended.
This sort of thing shouldn't happen.
Hopefully Dell will get their quality sorted out soon!
Peter
PudgyOne
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Posted February 25th, 2014 08:00
JerryLD,
Your first thread was for model 15R SE 7520. You now post saying you have a 15 7537. I have read that this model does not have a backlit keyboard.
Go to Dell Warranty Status enter your service tag, then click on original configuration. Look and see if your system has a backlit keyboard.
If it has a backlit keyboard, go to Drivers & Downloads enter your service tag, select your operating system. Under Applications, download and install Dell QuickSet
Hit the Windows and x keys at the same time.
(Windows 8 and 8.1 Hit the Windows key and the x keys at the same time, Mobility Center)
You see...
You can control some functions there. My system uses the F6 button to turn the brightness to bright, dim or off. Some models use the Fn key and another key to change it.
Rick