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FarmerFred

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12 years ago

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69489

January 20th, 2015 22:00

Inspiron 13 Model 7347 Screen flickering (second computer doing it)

I just returned my previous Inspiron 13 model 7347 (the i5) because of screen flickering thinking I had a bad computer.  The replacement is doing the same thing.

On battery the screen will flicker every 10 seconds or so.  It is especially noticeable when the brightness is turned all the way down.  I have tried going into the Intel HD graphics control panel and disabling the display power saving technology.  I have also gone into Power Options and disabled adaptive brightness.  I even went into the Dell extended battery life options and disabled Dell Intelligent Display.  Nothing has worked.  The screen still flickers and it is quite annoying.  This is the second computer doing this in 4 days.  I don't want to go back and return the second laptop if I don't have to.

  • DELL-Ravi Ch

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    Posted January 20th, 2015 23:00

    Hi FarmerFred,

    We will have to perform the ‘LCD BIST’ (Built in Self-test) on the computer. Please follow the steps mentioned below to run the “LCD BIST’.

    1. Turn of the computer.
    2. Press and hold down the ‘D’ key on the keyboard and press the Power button.
    3. You will see different colors on the LCD screen. Please check if the issue reoccurs on the screen.

    In addition, please connect the system to an external monitor and check if the issue reoccurs.

    Also, please boot into the BIOS screen (F2 during boot up) and check if you are facing the flickering on the BIOS screen.

  • 4088

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    Posted January 21st, 2015 10:00

    I did not notice any flickering during the "'LCD BIST.'  While I was in BIOS I did not see any flickering as well.  Connecting the laptop to an external monitor I had no flickering on the second monitor or on the dell computer.  All this was done on battery power.

    The screen only flickers once every ten seconds or so whenever I am on battery power and the screen's brightness is turned down to middle to lowest setting.

  • DELL-Ravi Ch

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    Posted January 23rd, 2015 04:00

    Hi FarmerFred,

    I would suggest you to update the BIOS on the system. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section onto the system and install it.

    http://dell.to/18r60nI

    Also, please connect a known good AC adapter on the system to check if issue reoccurs.

  • J.merk86

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    Posted January 27th, 2015 19:00

    On mine the screen only flickers when on battery mode... I'm guessing it's got something to do with the laptop going into power saver mode and turning the screen brightness down.  If you adjust the screen brightness  up it should go away.

  • 4088

    1

    Posted January 27th, 2015 20:00

    I shouldn't have to do that. I want the screen brightness low while in class. It doesn't matter. I returned the second laptop that had the same problem as the first and got my money back. I'll be avoiding dell products from here on out.

  • 4088

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    Posted January 28th, 2015 17:00

    I purchased the same machine and I am having the same issue.  I have read other threads saying that the issue is with Dell Intelligent Display, but I have disabled that option and the issue persists.  I have also disabled all other related battery saving display options, including Dell Extended Battery Life, Intel Display Power Saving Technology, and Intel Extended Battery Life for Gaming.  None of these options have resolved the issue.  Any advice is appreciated or else I will have to return my machine as well.

  • nachasco

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    Posted February 7th, 2015 07:00

    You have to update BIOS and Video Card drivers! I had the same problem and that works for me. Ask dell if you dont know how to do it