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Ahmed alaa
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October 14th, 2016 23:00
hardware faliure system shutdown
hello.
i bought xps 15 9550 6 months ago.and since then the laptop was damged there were many problems this problems appear after 1 week of usage unfortunately i went to another country so i went to dell support office more than 4 times and some of these problems fixed and other still. my laptop problems all in hardware. somtimes when i move the laptop it power off the lap should power up after then but sometimes it doesnt when it power off sometime itsnt power up. i should wait about 15 min to power it up and sometimes it doesnt work. also i dont know about the cooling system in lap but the lap is overheated somtimes. so can i ask for replacment ? and why these problems happen. by the way i changed the mother board twice
sorry for my bad english.
ejn63
11 Legend
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Posted October 15th, 2016 14:00
Sounds like whoever replaced the mainboard left something loose that's grounding the board and causing the shutdown - and likely also did not properly replace the thermal pads inside the system (which would cause overheating). Since the system is still under warranty, contact Dell for another repair.