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eilatancf

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eilatancf

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December 18th, 2008 10:00

General Dell question - wasn't sure where to post...

Hi there. I ordered a new laptop on December 3. The sound card has arrived, the mouse has shipped, and the printer has shipped. But not the laptop. Is there a general turnaround time? Does it always take more than 2 weeks just to ship?? It says it would ship the 17th - that's yesterday - but it still says "in production"...

Just wondering. Thanks.

  • TheRealFireblad

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    Posted December 18th, 2008 11:00

    Unfortunately... for any number of reasons... there's no set turnaround time for new orders.

    It depends primarily on the specifications you've ordered, because they'll only have a small number of any given laptop 'ready to ship'

    The rest are 'built to order', and they have to order in many of the components - including major components such as the motherboard and screen.

     

    So all you can do is keep checking the order status, pester sales to see if they can offer any updated advice regarding the likely shipping date, and keep your fingers and toes crossed :emotion-40:

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    Posted December 18th, 2008 11:00

    I had order my system on 29th November. The ESD i was given was 8th Dec. The ESD changed on 7th to 18th and now on 18th it has again changed to 26th. Today when i check my order it says its in BOXING stage and the mail i got says they are short of supply. Everytime i called customer care they said only one thing. "We are confident that your order will ship on or before the given ESD." But it has already changed twice. Such a . And my latest delivery date is 30th which is like after a month I ordered the system.

    Any idea how much time does it take in boxing stage and when can i expect my system? (config in signature)