UNSOLVED
Didn't know where to post peeved beyond belief
Hey guys
Really didn't know where to post and vent but customer service = worse than useless ordered a new xps 17 yesterday set up finance and paid deposit and everything and dell have no record of my order. ring creation the finance people they gave me a order reference to give dell to be able to find my order they didnt want to knowand just kept throwing me from advisor to advisor.
Anyone else had similar issues with them thanks
Jeln
29 Posts
301
0
Posted March 6th, 2012 08:00
I purchased my system in Oct 2011 and like you my order wasn't associated with my account. Was told several times it was simply a time delay and all would be well in a few days. Now, Feb 2012 still no order. Customer service staff likely mean well yet simply do not understand as much English that is required and doesn't deliver or follow up.