Do people expect to get an official reponse here? You shouldn't. If you have a grievance, follow instructions and call tech support or customer service or (gasp!) return the laptop.

Well it would be nice to know if they plan to release newer screens for WXUGA 9200 laptop. Since, in case you dont know, there are ppl who are interested in the laptop, who have not purchased it yet, due to the sparkling display. BTW, I never mentioned an "official response from here", but feedback from tech support that they have acknowledged the screen issue and possibly hinted at a new release.

There is no "problem" per se with the display.  It is a personal preference.  I have the 9200 with WUXGA and I don't see anything wrong with it.  It is clear and bright and the so-called "sparkle" is not problematic to many people.  We should remember that you are likely to hear more complaints than praises on a forum like this.  Take it with a grain of salt and look at the display for yourself before judging.  If you can't, then you always have 21 days to return.  I had the 8200 with UXGA and the effect people call a "sparkle" was present in that screen as well and it was also a great display.

Even if Dell was going to update or improve the display, they would not announce it here. 

 

 

Well in business, there is indeed a "problem" when consumers are unhappy with a product. No company, esp one with tight supply chains like Dell, likes product returns. I have never seen as many complaints of a Dell laptop than this. I expect to see Dell selling many refurbished 9200 WUXGAs soon.

Message Edited by FearNo1 on 12-12-2004 02:01 PM

DanoLoud,

To say that people like myself are 'kidding themselves and others" is arrogant on your part.  The acceptability of the sharpness and clearness of the WUXGA to each user is a personal preference - nothing more.  You have your preferences and others have theirs, but I am surely not "kidding myself."  I have what is considered the sparkly WUXGA and love it!!! That is really all that matters.

 

 

using AOL as a selling point?!!!:smileyvery-happy:

 

that is rich!!!

After more research I realized that there are about 6 different manufactures of the 9200 screens.  I happened to get the worst model number.  If you are one of the ones that got the better screens I am sure you love the computer.  I wish I had not been on the recieving end of the one I got. 

I was going to keep the laptop but after the horrible experinece with CSR(s) I decided I was too close to the 21 day guarantee.  Now we will see if Dell can bone up and refund my money in a timely manner.

I hit the boiling point after the last CSR started to tell me all the fabulous features of my laptop.  As if I did not know already.  I built it.  I had to stop him when he started in on how i got 6 months of free AOL.  Like I can't get that from Sony, HP, or the local grocery store.

Hats off to those who love the machine and I am glad for your good experiences.  I am moving to Sony.