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evileyejoe

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evileyejoe

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January 4th, 2007 17:00

D620 will not hibernate (no error messages)

I have a new D620 that will not hibernate and I do not get an error message so I'm not sure what to do. I applied the patch that is listed on here for the hibernate issue with the error message but that didn't do anything to help. Any ideas / steps for me to take to try and resolve this?

thanks
  • G

    GilesKennedy

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    Posted January 4th, 2007 20:00

    As it's new why not call Dell support. I also had hibernate issues (on an older I5100) until I updated the BIOS.

    What exactly is the error message?
  • E

    evileyejoe

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    Posted January 8th, 2007 13:00

    There are no error messages like I stated... :)

    Also, since when is Dell able to help with issues like this.. I only call now if I need hardware replaced because they've never helped me with any other issues.
  • G

    GilesKennedy

    44 Posts

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    Posted January 8th, 2007 14:00

    >There are no error messages like I stated
    oh yes, oops! :-P

    When I had a problem with resume from hibernate I phoned Dell support and as it was out of the software warranty period they said "we have the solution for this, you can pay £/$10/20 or whatever by credit card"...

    I didn't pay and did a BIOS update which did the trick.

    Actually they should have told me about the fix without attempting to charge, IMHO.

    There is also email support. Sometimes you get someone who knows their stuff.

    Hibernate *should* work and if it doesn't then IMO Dell *should* be told about it.

    Presumably you've tried disconnecting all peripherals etc? Any dubious software running?

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