UNSOLVED
Virus
Hi,
Yesterday when I started my computer it took it about 8 minutes to load Windows XP Home! The white bar that appears at the bottom of the screen before the Windows startup screen comes up took about 6 minutes to load. It didn't sound like the computer was doing much during the loading, it was just slow. When I finally do get in things begin to freeze real quickly. I can't even do a virus scan (I have Norton 2003) because it freezes up. I think that somehow as well, the virus corrupted the Norton files because I tried to reinstall it and got an error message I have never gotten before.
I can't even burn a cd without it freezing so I can't backup anything! I've talked with Dell and we went into msconfig, cleared all the startup items, and the system started faster but then a bunch of things don't work (i.e. the CD burner!). I've tried scanning the system with McAfee Online, it freezes. I downloaded BullGuard, it freezes while scanning as well! I'm not even sure how I got this virus (if it actually is a virus) because Norton has usually been very good about finding viruses (with AutoProtect).
Does anyone know anything about what's going on? Can anyone even identify the virus? Any tips on how I can get rid of it without losing my files? Or is there anyway I can even burn a few backup cd's before having to erase everything? Thanks!!!
Jeff Bowen
p.s. I'm not posting this from the infected computer.
- First thing I would do is boot to the Norton CD and find out what it has to say.
After that,, if it finds nothing,,, get whatever data you can off, and re-image the machine.
if it does find something,, get whatever data you can off, and re-image the machine.
There is no garauntee that a system restore will cure your problems. Especialy a virus. Jefferbo,
Go to start>run>type in msconfig>click on the startup tab>and uncheck things you don't need in there. This link will tell you what's what. http://www.pacs-portal.co.uk/startup_pages/startup_full.htm. Also click on the services tab and check "hide all ms services". If you see wink..., you have the KLEZ virus. You may also want to try and run http://housecall.trendmicro.com/. This as another free av sw download you could try.
Good Luck
mo
CLWhitaker
4 Posts
755
0
Posted May 19th, 2003 05:00
I had to reload Windows. Symantec had info re: a new virus that comes from Kazaa and Bearshare (music download programs).
I used to use Bearshare.
I hope your system is not infected with this virus. NAV didn't catch it on mine.
I'm afraid it sounds like I got the same thing as you CLWhitaker. Whatever this was, Symantec didn't catch it (I use Kazaa Lite). I'm afraid I'm going ahead with as reformatting. I've been able to get most of the data off. Do you know CLWhitaker (or anyone else) where I could find that info from Symantec about this new virus. A link? Thanks everyone.
Jeff
kellypayne
9 Posts
588
0
Posted May 20th, 2003 02:00
He wants you to do all this stuff and I bet your computer is no older than 6 months.CLWhitaker
4 Posts
755
0
Posted May 20th, 2003 02:00
Dear Jefferbo: The links are:
http://vil.mcafee.com/dispVirus.asp?virus_k=100295
W32/Fizzer@MM is the name mcafee gave to the 'worm'
There is another one on Symantec Security
http://securityresponse.symantec.com/avcenter/venc/data/w32.hllw.kefy.html
Symantec worm is: W32.HLLW.Kefy
Norton Antivirus did not catch any of these so good luck. I hope you don't have to reload your system.
kellypayne
9 Posts
755
0
Posted May 20th, 2003 02:00
I doubt it is a virus it is the dell computer. They all do this everyone I know that has purchased a dell has had similar problems one right after the other. You got dupped along with thousand of others into buying a computer that will never run to its capcity. I heard that micron is a good computer if yu ever decide to purchase a new computer.
BigBrother
2 Intern
•
4801 Posts
755
0
Posted May 18th, 2003 15:00
jefferbo,
If this problem started recently, you can try a system restore to several days before this problem started. Check this Dell KB article for info on how to use System Restore:
http://support.dell.com/us/en/kb/document.asp?DN=1055856
Steve