
UNSOLVED
USB Card Read/Writer Incompatibility
I am attempting to install a USB Card Reader/Writer. These would be the USB docking devices used to read
and write to memory cards. I have tried several manufactures (SanDisk, Sony, Digital) and configurations.
To include an 8 in 1, 6 in 1 and a single slot.
Each time I connect the reader I get the “Found New Hardware� notification. Note: I have connect the
Reader directly to the Dell USB ports as well as a USB HUB (which works and always has).
I get an error message (Window) saying “Cannot install this hardware� “There was a problem installing this
hardware� “The specified service does not exist as an installed service� .
This occurs n number of times depending on the number of slots in the Reader. Same message each time.
If the Reader has 4 slots then it tries to load 4 different external devices.
After the errors finish I am able to see and manipulate (read/write and name each device) the devices. You
would think one would be happy and move on, however, the process noted above happens each time I boot.
If this were a Linux Operating System, no problem, I wouldn’t have to reboot again (at least as often).
I have searched Dell, Microsoft and each manufacturer… Surprise! Nothing.
Any help would be appreciated.
Specifications
System Model: Dimension XPS
BIOS Version: Dell Computer Corporation A03
Operating System
Microsoft Windows XP Professional
Version: 5.1.2600
Service Pack: 1.0
Location: C:\WINDOWS
Memory (RAM)
Capacity: 1 GB
Processor
Intel(R) Pentium(R) 4 CPU 2.80GHz
Version: x86 Family 15 Model 2 Stepping 9
Speed: 2793 MHz
Intel(R) Pentium(R) 4 CPU 2.80GHz
Version: x86 Family 15 Model 2 Stepping 9
Speed: 2793 MHz
Thank you,
Sapient
Responses (2)
Solutions (0)
fireberd,
Thank you for the direction. Fixed the issue.
This is not relevant only to USB Readers. The fix was actually the removal of the -
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}] LowerFilters entry from the registry.
The thread at one point notes the UpperFilters. This is not the fix, keep the UpperFilters and Remove the LowerFilters.
I might state the obvious... Backup your Registry prior to any modifications.
Thank you,
Sapient

fireberd
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Posted June 2nd, 2004 13:00
Your statement "There was a problem installing this hardware" comes up as Linux when I do a search on google??
However I did find this link http://www.techsupportforum.com/computer/topic/2533-1.html which refers to several mass storage devices and the "upper/lower" filter issue seems to the problems discussed. I know the upper/lower filters can be an issue with CD/DVD drives and is one of the fixes for missing drives.
A couple of other possibilites, uninstalling the USB in the Windows Device manager and then restart Windows and let Windows reinstall them. Also, do you have the "enhanced" enabled in the BIOS for USB 2.0? That could be an issue too. There are also Dell chipset drivers and that could be an issue. Finally, if you have some "user" OS tweaks, I've found some of these can cause various problems.