Contact customer service and request a return authorization number. You must be within 30 days of the invoice date of your computer, not the date it shipped or was received.

did you ever hear back form the people at Dell I have been on the phone fo rmore than 5 hours and still nobody at tech support could help they are now issuing an exchange. Sure hope that works better than the original system.
randall

I don't have an invoice date. I do have the ship date. I have yet to receive an invoice...how would I know what that date is???

The ship date should be your invoice date.