WinME is not compatible with NAV 2000. You need to update to NAV 2001.

jimi

The version of NAV that came with your computer is compatable. It was modified by Dell to work. You should be able to get it to work. I agree that you will have better luck with NAV 2001 but you can still use the version of NAV 2000 that was supplied by Dell.

Ralph Caddell

You may have been bitten by a bug I found documented on Symantec's web site. I found this while searching for the answer to another problem. Though this problem notice was found only under Norton Anti-virus 2001 product support, it apparently applies to earlier versions of Norton Anti-virus, and to all recent Win versions, including Win ME (which is not listed among the affected OSs). Point your browser to:

http://service1.symantec.com/SUPPORT/nav.nsf/docid/19983374923&src=hot

The instructions for "Merge the Apld_run.reg file into the Windows Registry" seem to be very important to effecting the fix, BTW.

Hope this is your answer.

thanks jimimack...makes you wonder why the computer comes with nav 2000 ALREADY INSTALLED!!!???? live and learn

Thanks Spike.. I had noticed on my 2000 that came factory installed that it was a trial version and only had about 20 days remaining on it anyways, so that's the reason for my purchase of the 2001.

Thanks
Hoz

My 4100 also came with ME and Norton AV 2000. I decided I wanted the 2001 since I notice it was ME compatable. I purchased Norton AV 2001 and Norton Clean Sweep at B.J.'s Wholesale club as a package deal for $29.95 and it came with a $10 rebate if you had a previous 2000 version of it and could prove it. I'm sure that other wholesale clubs (Sam's) have it this cheap also.
After I purchased and installed 2001 and had posted on here to another question, I was told that the 4100 with ME came with Norton 2000 in it, but if you uninstalled it and then reinstalled it from the Dell disk, that it would load the 2001. I cannot say for sure if this is true or not but if it is, then I wasted some $$$.

Good Luck
Hoz

There may have been a period of time where Dell was still installing 2000 but sent the 2001 disks. Check your disk.

NAV2000 version 6.20.04 that comes with Dells is a special OEM version that is WinMe compatible. You can read about it here. However, there is a bug which you can read about here.

you are right! i installed my disc that was included with my package and it was 2001....and it works! thank you.