roving98.

Hardware quality is reasonable and I've used Tech, support twice on this D4550 computer, first time last year, when I received the system, software CD was missing, phoned Dell about it and the replacement was delivered before 10am next day and the second time, last month, [used eMail this time] about replacing a defective keyboard, gave all the details and within 24 hours Dell eMailed that they were sending a replacement, then in two days it was delivered by DHL.

Now, 2001 when I used Dell Tech, Support, it was a unholy disaster of sending the incorrect parts and broken promises.

Bev.

 

You might want to check out the customer support boards general non-technical. Appears to be alot of tech complaints there.   My personal experience with tech support was not good. This is with home users. They read to you. I don't feel like their training is any good and they are in India and hard to understand.  

roving98,

Dell's hardware quality is good.  The biggest complaints seem to be with winmodems and with noisy cooling fans.  Dell's tech support is not nearly as good as it was only a few years ago.  As Sharon P has said, a lot of their tech support comes from India.  It seems like a lot of people here in the US have problems understanding the tech support people in India.  I have had both good and bad experiences with Dell tech support.  My most recent experiences have not been very good at all.

Steve